At a Glance
- Tasks: Ensure safety and security of residents while providing exceptional customer service.
- Company: Join Portico, a diverse and engaging company that values hard work and fun.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at top retailers.
- Other info: Great training opportunities and a supportive team culture await you.
- Why this job: Work in a luxurious environment and make a real difference in residents' lives.
- Qualifications: Must have a valid SIA Licence and strong communication skills.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are on the lookout for an experienced Night Security Concierge to join our team at a high-end residence in Knightsbridge.
You'll be situated in a luxurious residential property, situated in a magnificent and prestigious part of Belgravia and surrounded by iconic places like Harrods, the Mandarin Oriental and Hyde Park.
Reporting to the Security Manager, you will be responsible for ensuring the safety and security of residents, visitors, contractors, and the building. This role involves a mixture of security operations, customer service, site patrols, CCTV monitoring, access control, and incident response. As the position includes periods of lone working, you must be confident making decisions, following procedures, and responding calmly to situations as they arise.
Key Responsibilities
- Monitor CCTV systems and security alarms in line with SIA standards.
- Manage access control, visitor management, deliveries, and contractor access.
- Conduct regular internal and external site patrols.
- Respond to incidents, emergencies, and fire alarm activations.
- Maintain incident reports, daily logs, key registers, and shift handovers.
- Liaise with residents, management, emergency services, and external contractors.
- Ensure all health & safety concerns are identified and reported appropriately.
- Provide exceptional customer service and build strong resident relationships.
- Maintain a professional, visible security presence at all times.
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Shift pattern: 12 hour shifts on a 4on/4off rotation basis between 7pm-7am
Salary: £32,323 per annum
Qualifications
Successful candidates will have: -
- A valid SIA Licence (essential).
- Established security experience, gained from a similar role.
- Previous experience within a luxury residential environment is highly desirable.
- Strong communication and conflict management skills.
- Excellent attention to detail and situational awareness.
- The confidence to work independently and as part of a team.
- Good working knowledge of Microsoft Office applications.
- Professional appearance with a customer-focused approach.
- A proactive and solution-focused mindset.
- Excellent interpersonal and relationship-building skills.
- The ability to remain calm under pressure and act decisively.
- Commitment to delivering outstanding service and maintaining the highest security standards.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Residential Night Concierge in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Residential Night Concierge in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Residential Night Concierge. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Portico Corporate Reception Management. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Residential Night Concierge candidates.
✨Directly Apply to Portico Corporate Reception Management
Don’t forget to apply for the Residential Night Concierge role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Portico Corporate Reception Management.
We think you need these skills to ace Residential Night Concierge in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Portico Corporate Reception Management. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Portico Corporate Reception Management.
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Portico Corporate Reception Management.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Portico Corporate Reception Management.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Portico Corporate Reception Management.
