At a Glance
- Tasks: Deliver a welcoming front-of-house experience and support administrative tasks.
- Company: Join Portico, a diverse company that values hard work and fun.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts on high street retailers.
- Other info: Access to training and development opportunities to enhance your career.
- Why this job: Be part of a dynamic team in a prestigious Mayfair location with growth opportunities.
- Qualifications: Previous experience in customer service or administration and strong communication skills.
The predicted salary is between 36954 - 36954 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
An exciting opportunity has arisen for a highly organised and customer-focused Receptionist & Building Team Administrator to join our team based at a prestigious office and residential development in the heart of Mayfair. This dual-role position combines front-of-house excellence with administrative support, ensuring a seamless experience for occupiers, visitors, residents, and clients while supporting the wider building management team.
Key Responsibilities- Deliver a professional and welcoming front-of-house experience for all visitors and occupiers.
- Manage reception enquiries, telephones, visitor management systems, and the reception inbox.
- Coordinate meeting room bookings and ensure spaces are prepared and presentation-ready.
- Act as a lobby host during busy periods and support building events.
- Maintain excellent knowledge of the building, local area, and occupier activities.
- Support the Building Management and Lifestyle teams with administrative tasks, document management, and communications.
- Assist with scheduling meetings, tours, appointments, and team events.
- Support invoice processing, expense tracking, sustainability initiatives, and occupier communications.
- Build positive relationships with occupiers, retailers, and service partners.
- Ensure compliance with Health & Safety procedures and maintain security awareness.
Hours: 40 hours per week, shifts between 7am and 5pm, Mon-Fri
Salary: £36,954 per annum
Qualifications- Previous experience in a Receptionist, Front of House, Administration, or Customer Service role.
- Excellent communication, organisational, and multitasking skills.
- Professional presentation and a strong attention to detail.
- Proactive, adaptable, and able to work effectively in a fast-paced environment.
- Confident using Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
- Experience within property, facilities management, or corporate environments is desirable.
- Knowledge of visitor management systems and Health & Safety processes is advantageous.
If you're passionate about delivering exceptional service and enjoy a varied role that combines customer interaction with administration, we'd love to hear from you.
Additional InformationWhat's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Receptionist & Administrator in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. Located in the prestigious area of Mayfair, employees benefit from a supportive environment that encourages personal and professional growth, alongside a range of perks including generous holiday allowances, pension contributions, and access to extensive training opportunities. Join us to be part of a diverse team that values fun and engagement in the workplace while delivering outstanding service to our clients and residents.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist & Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
