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- Tasks: Lead a dynamic reception team and enhance service standards in a fast-paced environment.
- Company: Join Portico, a company dedicated to exceptional customer service and community engagement.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and access to discounts and benefits.
- Other info: Great training opportunities and a supportive workplace culture await you.
- Why this job: Make a real impact by managing a vibrant team and improving guest experiences.
- Qualifications: Customer service and management experience in busy environments are essential.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Portico are on the lookout for a Reception Manager, who is a natural multi-tasker, problem solver, and thrives in a fast-paced environment. The successful candidate will oversee our ground floor reception team of 4, based across 2 busy buildings, where the staff look after education campuses and deal with many students and members of the public.
The Reception Manager’s core focus will be to the team and the Reception operation. Enhancing service standards through the implementation and use of SOPs, KPIs, audit scores, and customer feedback, all overarched by the Portico values. They will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.
Alongside their duties to their team, the Reception Manager will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the buildings.
Shift pattern: 40 hours per week, with shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: ÂŁ40,517 per annum. Please note that this is a 9-month maternity cover contract.
Qualifications: Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment. Supervisory or management experience is also essential. Someone who has experience managing multiple busy locations and dealing with members of the public/students will be preferable.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Manager in London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Reception Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully managed a busy reception or improved service standards. This will demonstrate that you’re the perfect fit for the fast-paced environment at Portico.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled busy environments and dealt with the public, especially in a corporate or hospitality setting.
Demonstrate Your Leadership Experience: Since this role involves managing a team, it's crucial to showcase any supervisory or management experience you have. Tell us about times you've led a team or improved service standards – we love hearing about that!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. It shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Inside Out
Before your interview, take some time to research Portico and its values. Understand their approach to customer service and how they engage with the community. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Multi-Tasking Skills
As a Reception Manager, you'll need to juggle various responsibilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved problems under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and team management abilities. Think of specific scenarios where you enhanced service standards or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.