At a Glance
- Tasks: Create a warm and welcoming experience for clients and visitors at the reception.
- Company: Join Portico, a diverse and fun-loving company that values hard work and commitment.
- Benefits: Flexible hours, competitive holiday allowance, and access to discounts and training opportunities.
- Other info: Enjoy a supportive team environment with opportunities for professional growth.
- Why this job: Be the face of our business and make a real impact on client experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Join our dynamic team as a Front of House Host / Receptionist and play a central role in creating a warm, professional, and welcoming experience for every client, visitor, and colleague. Our Front of House team is the face of the business, setting the tone for an exceptional workplace and client experience. This role is ideally suited to someone who enjoys meeting people, managing a busy reception area, and ensuring that every arrival, meeting, and enquiry is handled with confidence, care, and professionalism.
As a Front of House Host / Receptionist, you will be responsible for delivering a smooth and professional front-of-house service, from greeting guests and managing enquiries to supporting meeting room activity and daily reception operations.
Key Responsibilities- Deliver a warm, professional, and welcoming experience to all clients, visitors, and colleagues
- Manage the reception area, including handling calls, emails, visitor enquiries, and booking requests
- Coordinate meeting room bookings, room setups, and AV requirements
- Review upcoming bookings and proactively action client or team requests
- Process and coordinate catering and hospitality arrangements
- Maintain accurate visitor records and meeting/event details
- Monitor the reception and client areas throughout the day to ensure they remain tidy, presentable, and ready for visitors
- Ensure operational checklists and records are consistently maintained
- Liaise effectively with internal departments to manage requests and last-minute changes
- Support onsite meetings and events with a collaborative, one-team approach
- Handle incoming emails and enquiries promptly, directing requests to the appropriate person or team where needed
- Maintain high standards of presentation, organisation, and attention to detail at all times
- Previous experience in a receptionist, front-of-house, host, or client-facing customer service role
- Excellent customer service and interpersonal skills
- Strong organisational and multitasking abilities
- Professional verbal and written communication skills
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
- A proactive, positive, and team-oriented attitude
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong attention to detail and problem-solving skills
- Confidence handling client interactions in a professional office setting
- A supportive and collaborative team environment
- Flexible working hours
- Opportunities to develop front-of-house, reception, and customer service experience
- A workplace committed to diversity, inclusion, and professional growth
- The opportunity to contribute to delivering an outstanding client experience
Join us and become part of a professional team dedicated to creating exceptional experiences for everyone who visits our office spaces.
Additional Information- Competitive holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour confidential helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Reception Host in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and commitment are rewarded. As a Reception Host, you will thrive in a supportive environment that values professional growth and offers flexible working hours, competitive benefits, and opportunities to enhance your customer service skills. Join our diverse team and contribute to creating memorable experiences for clients and colleagues alike.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Portico's values and vibe. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your people skills! As a Front of House Host, you'll be the face of the business. Role-play common scenarios with friends or family to boost your confidence in handling enquiries and managing a busy reception area.
✨Tip Number 3
Be proactive! During your interview, share examples of how you've gone above and beyond in previous roles. Highlight your organisational skills and how you’ve successfully managed multiple tasks at once – this will impress the hiring team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Portico family and ready to contribute to creating exceptional experiences for everyone.
We think you need these skills to ace Reception Host in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values of fun and engagement.
Tailor Your Experience:Make sure to highlight your previous experience in customer service or front-of-house roles. We love seeing how your skills align with what we’re looking for, so be specific about your achievements and how they relate to the Reception Host position.
Be Professional Yet Approachable:While it’s important to maintain a professional tone, remember that we’re all about creating a welcoming environment. Use friendly language and show us that you can balance professionalism with approachability in your written application.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to research Portico's unique culture. Understand their values around hard work, commitment, and diversity. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Host, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients or handled difficult situations with grace. This will demonstrate your ability to create a warm and professional atmosphere.
✨Practice Your Organisational Skills
Since the role involves managing a busy reception area, be ready to discuss how you stay organised and multitask effectively. You might want to share specific tools or methods you use to keep track of appointments and enquiries, which will highlight your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or how they handle last-minute changes. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
