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- Tasks: Welcome tenants, manage building operations, and ensure a safe, polished environment.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Other info: Dynamic role with excellent training and career development opportunities.
- Why this job: Be the face of the building and make a real impact on tenant experiences.
- Qualifications: Experience in reception or building management and strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Step into a role where no two days look the same. We’re looking for a polished, proactive, and highly organised Front of House Receptionist / Building Manager to take ownership of the daily running of a multi-tenanted commercial building in the heart of London. This is a position that blends first-class front of house service with hands-on building management. You’ll be the face of the building, the go-to contact for tenants, and the driving force behind smooth operations, safety, and service excellence.
What you’ll be doing
- Front of House & Tenant Experience
- Deliver a warm, professional welcome to tenants and visitors
- Manage reception operations, visitor access, and a secure, polished front of house environment
- Build strong relationships with tenants and support them with day-to-day queries
- Building Operations
- Oversee the daily running of a multi-tenanted office building
- Conduct daily building inspections, ensuring cleanliness, safety, and presentation standards are met
- Work closely with the Regional Facilities Manager to maintain high operational performance
- Contractor & Maintenance Coordination
- Manage contractor attendance, ensuring permits, RAMS, and compliance are in place
- Track maintenance issues through the helpdesk/CAFM system and ensure timely resolution
- Sign off completed works and monitor contractor performance
- Security & Compliance
- Oversee access control systems and issue access cards
- Monitor CCTV functionality and report concerns
- Act as Fire Coordinator during evacuations and support fire alarm testing
- Maintain health & safety documentation and report hazards or incidents
- Administration & Reporting
- Keep accurate records of building activity, maintenance, and contractor visits
- Support reporting requirements for the Regional Facilities Manager
Hours: 45 hrs per week, shifts from 8am-6pm, Mon-Fri
Salary: £35,000
Qualifications
- Experience in reception, facilities, or building management within a commercial environment
- Confidence working in a multi-tenanted setting
- Knowledge of contractor coordination, maintenance processes, and security systems
- Strong understanding of health & safety and fire procedures
- Excellent communication, customer service, and organisational skills
- A proactive, reliable, and detail-driven approach
If you’re someone who thrives on responsibility, enjoys being the central point of contact, and takes pride in delivering a seamless building experience, this role offers the perfect blend of people interaction and operational ownership.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Reception & Building Manager in London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Building Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Portico's values and vibe. This will help you tailor your responses and show that you're a great fit for their fun and engaging environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in reception and building management, and don’t forget to highlight your customer service skills!
✨Tip Number 3
Dress to impress! As the face of the building, first impressions matter. Make sure you look polished and professional to reflect the high standards Portico expects from their Front of House team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception & Building Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re all about fun and engagement here at Portico!
Tailor Your Application: Make sure to tailor your application to the role of Reception & Building Manager. Highlight your relevant experience in reception and building management, and how it aligns with our values of hard work and dedication. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your skills and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your Organisational Skills
As a Reception & Building Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will showcase your ability to handle the daily running of a multi-tenanted building.
✨Highlight Your Customer Service Experience
Since you'll be the face of the building, it's crucial to demonstrate your excellent communication and customer service skills. Share specific instances where you went above and beyond to assist tenants or visitors, making their experience memorable.
✨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, such as managing contractor attendance or dealing with maintenance issues. Think through potential scenarios and how you would approach them, showing your proactive and detail-driven mindset.