At a Glance
- Tasks: Deliver exceptional service and manage reception duties in a polished corporate environment.
- Company: Join Portico, a diverse company that values hard work and fun.
- Benefits: Enjoy competitive pay, holiday allowance, and access to discounts.
- Other info: Flexible part-time hours with excellent training and development opportunities.
- Why this job: Be at the heart of a professional office and create seamless client experiences.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 16800 - 16800 £ per year.
Portico is defined by our unique culture – one that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are delighted to begin the search for a part-time Reception Administrator to join our small, high-performing team based with a prestigious law firm close to Chancery Lane station. This is an excellent opportunity for someone who thrives in a polished corporate environment and enjoys delivering exceptional service with a warm, professional touch.
As a key member of our Front of House team, you will support the administrative functions that underpin our smooth and efficient operation. Alongside your administrative responsibilities, you will also assist with reception and FOH duties, ensuring a seamless experience for clients, visitors, and colleagues.
Key Responsibilities
- Deliver a warm, professional, and welcoming experience to all clients, visitors, and colleagues
- Manage the reception area, including handling calls, emails, visitor enquiries, and booking requests
- Coordinate meeting room bookings, room setups, and AV requirements
- Review upcoming bookings and proactively action client or team requests
- Process and coordinate catering and hospitality arrangements
- Maintain accurate visitor records and meeting/event details
- Monitor reception and client areas to ensure they remain tidy, presentable, and visitor-ready
- Ensure operational checklists and records are consistently maintained
- Liaise effectively with internal departments to manage requests and last-minute changes
- Support onsite meetings and events with a collaborative, one-team approach
- Handle incoming emails and enquiries promptly, directing requests appropriately
- Maintain high standards of presentation, organisation, and attention to detail at all times
Shift pattern: 20 hours per week, shifts between 9am – 1pm
Salary: £16,800 per annum.
Qualifications
- Previous experience in a receptionist, front-of-house, host, or client-facing customer service role
- Excellent customer service and interpersonal skills
- Strong organisational and multitasking abilities
- Professional verbal and written communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- A proactive, positive, and team-oriented attitude
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and problem-solving skills
Additional Skills & Attributes
- Customer Service Orientation: Friendly, polished, and committed to delivering exceptional service
- Problem-Solving: Ability to think quickly and handle unexpected issues with ease
- Technical Proficiency: Comfortable using office equipment, Microsoft Office, and video conferencing tools
- Food Safety Awareness: Understanding of food safety regulations and best practices
- Multitasking: Capable of managing varied responsibilities, from room setups to reception duties
- Flexibility: Willingness to adapt to changing schedules and occasional out-of-hours requirements
- Team Player: Collaborative, supportive, and aligned with team goals
If you’re someone who takes pride in creating a seamless client experience and enjoys being at the heart of a professional office environment, we’d love to hear from you.
Additional Information
- Competitive holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour confidential helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Administrator in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and commitment are rewarded. As a part-time Reception Administrator in a prestigious law firm near Chancery Lane, you will enjoy a supportive environment that prioritises employee growth and development, alongside competitive benefits such as a generous holiday allowance and access to a comprehensive training academy. Join us to be part of a team that values diversity and creates a fun, engaging workplace while delivering outstanding service.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Administrator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Portico Corporate Reception Management and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Portico Corporate Reception Management and let us see your personality shine through!
We think you need these skills to ace Reception Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Portico Corporate Reception Management.
Get Familiar with Our Brand:Before applying, take some time to learn about Portico Corporate Reception Management and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Portico Corporate Reception Management.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Portico Corporate Reception Management will surely appreciate.
