At a Glance
- Tasks: Deliver exceptional customer service and create memorable first impressions for clients and visitors.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy a competitive salary, excellent holiday allowance, and access to discounts and training.
- Other info: Flexible shifts, travel within London, and opportunities for career progression.
- Why this job: Be an ambassador for prestigious brands and set the standard for front-of-house excellence.
- Qualifications: Experience in premium customer-facing roles and a passion for outstanding service.
The predicted salary is between 34000 - 34000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
As part of the Portico Premier team, you will provide flexible, polished, and highly professional support across Portico's client portfolio.
We are seeking outstanding customer service professionals who can confidently step into different client environments and consistently deliver exceptional service from day one.
This role is ideal for individuals with experience in corporate reception, luxury hospitality, five-star hotels, premium aviation, concierge services, private members clubs, workplace experience, events or high-end retail.
Key Responsibilities
- Deliver a warm, professional welcome to visitors, clients and colleagues.
- Act as an ambassador for both Portico and our clients.
- Manage visitor registration, access control and host notifications.
- Build strong relationships with clients, stakeholders and workplace teams.
- Support meeting room bookings, hospitality services and workplace operations.
- Maintain exceptional presentation standards across front-of-house areas.
- Provide flexible support across multiple client locations as business needs require.
- Follow all security, compliance and visitor management procedures.
You'll be trusted to represent prestigious brands, deliver consistently outstanding visitor experiences and help establish Portico Premier as the benchmark for exceptional front-of-house service.
If you're passionate about creating memorable first impressions and delivering service excellence, we'd love to hear from you.
Hours: 40 hours per week, flexible shifts including weekends and bank holidays
Salary: £34,000 per annum with an increase to £35,000 upon completion of 12 months in the role.
Please note that team members are expected to travel to sites within London area
Qualifications
- Successful candidates will be: -
- Warm, polished and professional.
- Service-led and naturally hospitable.
- Adaptable, resilient and solution-focused.
- Discreet, trustworthy and client-focused.
- A strong team player who takes pride in delivering excellence.
Essential
- Experience in a premium customer-facing role.
- Exceptional communication and presentation skills.
- A passion for delivering outstanding customer service.
- Confidence engaging with senior stakeholders and VIP visitors.
- Strong emotional intelligence and attention to detail.
- Excellent organisational skills and ability to multitask.
- A calm, professional approach under pressure.
- Strong IT skills, including Microsoft Office and workplace systems.
- Flexibility to work across different locations.
Desirable
- Experience supporting multiple sites or locations.
- Background in professional services, financial services, luxury hospitality or premium corporate environments.
- Knowledge of visitor management, workplace technology or meeting room booking systems.
- First Aid, Fire Marshal or Health & Safety training.
- Experience supporting events, facilities or workplace coordination teams.
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Premier Team Receptionist - £34,000 in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Premier Team Receptionist - £34,000 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Premier Team Receptionist - £34,000 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
