At a Glance
- Tasks: Lead and develop a dynamic team while ensuring smooth operations.
- Company: Join Portico, where fun meets hard work in a diverse culture.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts.
- Other info: Access to training opportunities and a supportive work environment.
- Why this job: Make a real impact by coaching and supporting a vibrant team.
- Qualifications: Experience managing teams and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Lead, coach, and develop a team of 30+ team members.
- Support the Operations Manager in day-to-day operations.
- Monitor service delivery and ensure operational targets are met.
- Manage team rotas and staffing to cover operational hours (6am–6pm).
- Handle escalations and ensure issues are resolved effectively.
- Drive performance through regular 1:1s, feedback, and reviews.
- Manage employee relations with HR support (absence, conduct, performance).
- Support onboarding, training, and ongoing development of team members.
Qualifications
- Proven experience managing teams of 15+ employees.
- Background in operations, customer service, or reception environments.
- Strong knowledge of HR processes (performance management, conduct, absence).
- Ability to work flexibly across shifts between 6:00am – 6:00pm.
- Confident leader with strong communication and coaching skills.
- Highly organised with the ability to manage competing priorities.
- Comfortable working in a fast-paced, high-volume environment.
Desirable
- Experience supporting large teams (15+ people).
- Previous shift leadership or duty management experience.
- Experience with workforce planning or rota systems.
Additional Information
- Excellent holiday allowance.
- Pension contributions.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Operations Support Team Leader -12 Month FTC in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. With a strong emphasis on employee growth, our Training Academy offers outstanding development opportunities, while our comprehensive benefits package, including generous holiday allowance and wellness support, ensures a fulfilling work-life balance. Join us in a dynamic environment where your contributions truly matter and where we believe that work should be both engaging and enjoyable.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Leader -12 Month FTC in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved conflicts. Be ready to share these during your interview to demonstrate your coaching skills and ability to manage a diverse group.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you've managed competing priorities in fast-paced environments. This will highlight your ability to handle the operational demands of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Portico family directly!
We think you need these skills to ace Operations Support Team Leader -12 Month FTC in London
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in managing teams. We want to see how you've led and developed others, so share specific examples that showcase your coaching and communication skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our culture and values, so let your personality shine through!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon – we want to understand your experience without any confusion!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Team Dynamics
Before the interview, take some time to understand how to lead and develop a diverse team. Familiarise yourself with team dynamics and think about how you would approach coaching and supporting a group of 30+ individuals. This will show your potential employer that you’re ready to hit the ground running.
✨Showcase Your HR Knowledge
Brush up on HR processes related to performance management, conduct, and absence. Be prepared to discuss how you've handled these issues in the past. This will demonstrate your understanding of the operational side of managing a team and your ability to work closely with HR.
✨Prepare for Scenario Questions
Expect questions about handling escalations and resolving issues effectively. Think of specific examples from your previous roles where you successfully managed conflicts or improved service delivery. This will highlight your problem-solving skills and leadership capabilities.
✨Emphasise Flexibility and Organisation
Since the role requires working flexible hours, be ready to discuss your availability and how you manage competing priorities. Share strategies you’ve used in the past to stay organised in fast-paced environments, as this will reassure them of your adaptability.
