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- Tasks: Provide exceptional customer service and manage guest needs during their stay.
- Company: Join Portico at a boutique corporate hotel for a prestigious retailer.
- Benefits: Competitive salary, excellent holiday allowance, and access to discounts.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Enjoy training opportunities and a supportive work environment.
The predicted salary is between 29000 - 35000 £ per year.
Do you thrive on providing the highest levels of service to your clients and customers? Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!
Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each guest is provided with a bespoke and personal service for the duration of their stay. The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12-hour shift patterns from Mon-Sun.
Salary: £29,453 per annum
Qualifications: For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work well in a team as well as alone. The ideal candidate will have experience working within a high-end customer service role.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Night Receptionist in London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Make sure to research the company and its values before your interview. Knowing what Portico stands for will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations as a Night Receptionist. This will not only prepare you for questions but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Show up looking sharp and professional to convey that you take the opportunity seriously and are ready to represent Portico.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your ability to provide exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Night Receptionist role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided exceptional service in the past, especially in high-pressure situations. This will show that you understand the importance of a personal touch in hospitality.
✨Demonstrate Your Communication Skills
Since effective communication is key for a Night Receptionist, practice articulating your thoughts clearly. You might be asked situational questions, so think about how you would handle various guest scenarios and be prepared to discuss them confidently.
✨Showcase Your Organisational Skills
Being organised is crucial for this role, especially when handling night audits and emergencies. Prepare to talk about how you manage your time and tasks effectively, perhaps by sharing a story where your organisational skills made a difference.
✨Be Ready for Teamwork and Independence
The job requires both teamwork and the ability to work alone. Think of examples from your previous roles where you successfully collaborated with others or took initiative independently. This will demonstrate your adaptability and readiness for the varied demands of the position.
