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- Tasks: Lead a front-of-house team to deliver exceptional guest experiences in a corporate environment.
- Company: Join Portico, a diverse and engaging company that values hard work and fun.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts on high street retailers.
- Other info: Access to training and development opportunities for career growth.
- Why this job: Transition from luxury hospitality to a corporate setting while maintaining high service standards.
- Qualifications: Experience in 4/5-star hotels and proven leadership skills in high-end service environments.
The predicted salary is between 35500 - 35500 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is recruiting for a Guest Relations Manager (Reception Supervisor) to oversee our small front of house services, based with a financial services company in the Canon Street area. This is an exciting opportunity for a hospitality professional from a 4 or 5-star hotel background to transition into a corporate environment, without losing the high standards and personalised service you’re used to delivering.
You will take ownership of the front of house experience, leading a small team and ensuring every guest, visitor and colleague receives a seamless, polished and memorable welcome. This is a high-profile, flagship environment, where attention to detail and service excellence are key.
Key Responsibilities- Lead, coach and inspire a front-of-house team to deliver exceptional service
- Act as the face of the client environment, creating a warm and professional welcome
- Manage the end-to-end guest journey, ensuring a seamless and personalised experience
- Engage confidently with senior stakeholders and VIP guests
- Assist with overseeing daily front-of-house operations, ensuring consistency and efficiency
- Identify opportunities to elevate service standards and enhance the guest experience
- Maintain impeccable presentation across all client-facing areas
Shifts: 40 hours per week, shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £35,500 per annum
Qualifications- Background in luxury hospitality (4/5-star hotel experience preferred)
- Proven experience leading or supervising a team in a high-end service environment
- A natural host with a passion for delivering exceptional guest experiences
- Confident communicator, comfortable engaging with senior stakeholders
- Highly organised, proactive and calm under pressure
- Immaculately presented with strong attention to detail
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Relations Manager in London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Relations Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios you might face. Think about how you would handle a difficult guest or elevate service standards. We want you to shine and show off that luxury hospitality experience!
✨Tip Number 3
Don’t forget to showcase your personality! When you’re meeting potential employers, let your passion for delivering exceptional guest experiences come through. Remember, they’re looking for someone who can lead and inspire a team while creating a warm atmosphere.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you that dream job at Portico!
We think you need these skills to ace Guest Relations Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application specifically for the Guest Relations Manager role. Highlight your luxury hospitality experience and how it aligns with our values at Portico. We love seeing how you can bring your unique skills to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Audience
Before the interview, research Portico and its unique culture. Understand their values around hard work, dedication, and diversity. This will help you tailor your responses to show how you align with their ethos.
✨Showcase Your Hospitality Skills
Prepare specific examples from your previous roles in luxury hospitality that demonstrate your ability to deliver exceptional guest experiences. Highlight moments where you went above and beyond to create memorable interactions.
✨Engage with Confidence
Practice engaging with senior stakeholders and VIP guests in a mock interview setting. This will help you feel more comfortable discussing your approach to managing high-profile interactions during the actual interview.
✨Attention to Detail Matters
Since the role requires impeccable presentation, ensure you dress smartly for the interview. Pay attention to the little things, like your grooming and the neatness of your documents, as these reflect your commitment to service excellence.