Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences at a corporate front of house.
- Company: Join a well-known retailer in Paddington with a focus on service excellence.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to discounts.
- Why this job: Make a real impact by innovating guest services and leading a passionate team.
- Qualifications: Experience in corporate front of house or 5-star hotel management is essential.
- Other info: Great training opportunities and a supportive work environment await you.
The predicted salary is between 36000 - 60000 £ per year.
We are currently on the lookout for an experienced Corporate Front of House Services Manager (Guest Services Manager) to join our small team based at the corporate offices of a well-known retailer in the Paddington area. This hands-on role will give you the chance to inject some of your style into the already service-focused culture of the operation. Ensuring that every visitor receives a consistent, market-leading experience is simply an expectation!
It is very important that our new Front of House Services Manager can work alongside the Operations Manager, existing team and our client to find new ways to innovate and exceed guest expectations. Based at the main reception space themselves, the Front of House Services Manager will have management responsibilities to a small team of podium-based Receptionists whose services include:
- Meet and greet
- Switchboard
- VIP escorting
- Meeting room management
- Overseeing the AV services
- Assisting with the planning and operational running of events
Ultimately, cultivating Portico’s relationship with our client and tenants.
Shift pattern: 40 hours per week, shifts covering operational hours between 7.30am - 6pm, from Monday-Friday.
Salary: £41,200 per annum.
Qualifications: Previous experience of leading a team within a corporate front of house / 5* hotel environment is essential for the successful candidate to ensure that they can hit the ground running in their new role. They will be the type of person that will see challenges as opportunities, and solutions when presented with problems. To top it all off, the successful Front of House Services Manager will have a friendly and outgoing personality, with a passion for proactively leading change and innovation.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Front of House Services Manager in London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Front of House Services Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, be yourself and let your friendly, outgoing nature shine through. Remember, they’re looking for someone who can fit into their service-focused culture, so make sure they see the real you.
✨Tip Number 3
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to discuss how you can innovate and exceed guest expectations, just like they want from their new Front of House Services Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Front of House Services Manager in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your style into your cover letter and CV. Remember, this role is all about creating a welcoming atmosphere, so show us how you can bring that vibe to your application.
Tailor Your Experience: Make sure to highlight your previous experience in corporate front of house or 5-star hotel environments. We’re looking for someone who can hit the ground running, so connect your past roles to the responsibilities listed in the job description. This will help us see how you can contribute to our team right from the start!
Be Solution-Oriented: In your application, share examples of how you've turned challenges into opportunities in your previous roles. We love candidates who can think on their feet and come up with innovative solutions, so don’t hold back on showcasing your problem-solving skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Stuff
Make sure you’re familiar with the company and its culture. Research their values, especially around guest services, and think about how your experience aligns with their expectations. This will help you demonstrate that you’re not just a fit for the role, but also for the team.
✨Showcase Your Leadership Skills
As a Front of House Services Manager, you'll be leading a small team. Prepare examples from your past where you've successfully managed a team or improved service delivery. Highlight your ability to motivate others and handle challenges with a positive attitude.
✨Bring Your Ideas
This role is all about innovation and exceeding guest expectations. Think of a few ideas or strategies you could implement to enhance the guest experience. Presenting these during your interview shows initiative and that you're ready to contribute from day one.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions for management roles, especially those related to customer service and team leadership. The more comfortable you are speaking about your experiences, the more confident you’ll feel in the actual interview.