At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional experiences for residents and guests.
- Company: Join Portico, a company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and access to discounts on high street retailers.
- Other info: Flexible shift patterns and fantastic training opportunities await you!
- Why this job: Make a real impact in luxury living while developing your leadership skills.
- Qualifications: Experience in luxury residential or hospitality environments with strong leadership abilities.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for an experienced Duty Concierge Manager to lead front-of-house operations within a prestigious luxury residential development.
This role is ideal for a customer-focused professional with strong leadership skills and experience in high-end residential, hospitality, or Build-to-Rent (BTR) environments.
Key Responsibilities
- Lead and supervise the Concierge Team, ensuring exceptional resident and guest experiences.
- Oversee daily concierge operations, ensuring SOPs and service standards are consistently maintained.
- Act as the first point of escalation for resident queries, complaints, and service requests.
- Manage concierge rotas, staffing arrangements, and day-to-day administration.
- Coordinate resident move-ins, move-outs, viewings, renewals, and welcome meetings.
- Oversee resident amenities, parcel management, key control, access systems, and building security procedures.
- Conduct regular inspections of communal areas, amenities, and vacant apartments.
- Prepare monthly reports, monitor KPIs, and support operational improvements.
- Work closely with Housekeeping, Maintenance, Security, and Building Management teams.
- Ensure compliance with Health & Safety policies and emergency procedures.
Apply today if you're passionate about delivering exceptional resident experiences and leading a high-performing concierge team.
Hours: 38.5 hours per week (Average) with 4 on 4 off shift patterns. 12 hour shifts which are typically either 7am-7pm, 9am-9pm, will vary as per business requirements.
Qualifications
- Experience within a luxury residential, hospitality, or high-end customer service environment.
- Substantial supervisory or team leadership experience.
- Experience of residential concierge or front desk operations.
- Knowledge of the Build-to-Rent (BTR) sector is desirable.
- Strong leadership, communication, and problem-solving skills.
- Highly organised with excellent attention to detail.
- Professional, proactive, and customer-focused approach.
- Working knowledge of Property Management Systems.
- SIA Licence and First Aid/Life Saving qualifications are advantageous.
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Duty Concierge Manager in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Concierge Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Portico Corporate Reception Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Portico Corporate Reception Management
Don't be shy about reaching out to Portico Corporate Reception Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Concierge Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Portico Corporate Reception Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
