At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest services in a corporate environment.
- Company: Join Portico, a company that values hard work, diversity, and fun!
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Other info: Access excellent training and development opportunities for your career growth.
- Why this job: Make a real impact by creating memorable experiences for clients and colleagues.
- Qualifications: Proven leadership experience and a passion for client service are essential.
The predicted salary is between 50000 - 50000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is looking for an exceptional Guest Services Manager to lead the delivery of world-class Boardroom and Front of House services provided by our team at the Bristol, Reading and London offices of a revered law firm. Acting as the heartbeat of the operations, you’ll create a welcoming and community-focused environment while ensuring seamless service across all touchpoints.
Key responsibilities include:
- Lead the delivery of all Portico services including Reception, Boardrooms and Switchboard.
- Build strong relationships with colleagues and clients, becoming the trusted “go to” person on site.
- Create a warm, engaging workplace experience that enhances daily life for the firm’s colleagues.
- Manage, motivate and develop a diverse team, ensuring high performance and exceptional service.
- Oversee staffing, SOPs, audits, KPIs and SLAs to maintain consistently high standards.
- Produce monthly client reports and act as the key escalation point for senior leadership.
- Work closely with stakeholders on projects, co-working initiatives and service improvements.
- Ensure compliance with security, health & safety and employment legislation.
- Regularly visit the Bristol and Reading offices as part of your leadership remit.
Hours: 40 hours per week, Mon-Fri
Salary: £50,000 per annum
Qualifications:
- Extensive leadership experience in a high-end corporate or premium service environment.
- Proven ability to lead large, dynamic teams and develop future leaders.
- Strong client service background with a passion for creating memorable experiences.
- Confident communicator who builds rapport, trust and positive relationships at all levels.
- Strategic thinker with a proactive, solutions-focused mindset.
- High attention to detail, polished personal presentation and a calm, professional manner.
- Experience with meeting room booking systems (e.g. Condeco), visitor management tools, helpdesk systems, and AV/conferencing platforms (Zoom, Teams).
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Corporate Guest Services Manager in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Corporate Guest Services Manager, you will thrive in a dynamic environment that prioritises employee growth and development, offering excellent training opportunities and a range of benefits including generous holiday allowances and a supportive helpline. With a focus on creating memorable experiences for clients and colleagues alike, Portico ensures that every day at work is engaging and fulfilling.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Guest Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Corporate Guest Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get social! Follow Portico and similar companies on LinkedIn, engage with their posts, and join relevant groups. This not only keeps you updated on job openings but also shows your genuine interest in the company culture.
✨Tip Number 3
Prepare for interviews by practising common questions related to guest services and leadership. Think about how your experience aligns with creating a warm, engaging workplace, just like Portico values. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Portico family and contributing to that fantastic culture.
We think you need these skills to ace Corporate Guest Services Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick – it helps us get to know you better.
Tailor Your Application:Make sure to tailor your application to the Corporate Guest Services Manager role. Highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with our values and the responsibilities of the position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key achievements stand out – we want to see what you can bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun, engaging workplace. Show that you resonate with these values and can contribute to creating a welcoming environment.
✨Demonstrate Leadership Skills
As a Corporate Guest Services Manager, you'll need to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on motivation and development. Highlight your ability to create high-performance environments.
✨Build Rapport with Interviewers
Since strong relationships are key in this role, practice building rapport during your interview. Be friendly, approachable, and confident in your communication. This will showcase your ability to connect with colleagues and clients alike.
✨Showcase Your Client Service Passion
Portico is looking for someone with a strong client service background. Prepare to discuss specific instances where you've created memorable experiences for clients. Emphasise your proactive, solutions-focused mindset and attention to detail.
