At a Glance
- Tasks: Lead and develop teams while managing client relationships and driving business growth.
- Company: Portico, a leader in exceptional service and operational excellence.
- Benefits: Generous holiday allowance, pension contributions, life insurance, and exclusive discounts.
- Other info: Join a culture of innovation and continuous improvement with excellent training opportunities.
- Why this job: Shape the future of client services and make a real impact in a dynamic environment.
- Qualifications: Proven leadership experience in client services or hospitality with strong relationship-building skills.
The predicted salary is between 60750 - 74250 £ per year.
Company Description
At Portico, we believe outstanding service starts with exceptional leadership.
We're looking for an experienced and commercially minded Client Services Director to lead a portfolio of client contracts, driving operational excellence, client satisfaction, team development, and sustainable business growth.
This is a high-profile leadership role that combines strategic thinking with hands-on operational support.
You will work closely with Operations Managers, client stakeholders, and support functions to ensure our services continue to exceed expectations while identifying opportunities for innovation, efficiency, and growth.
As a visible leader within the business, you will play a key role in shaping our operational strategy, developing future talent, and championing Portico's culture and values across your portfolio.
Job Description
- Leadership & Team Development
- Lead, coach and develop Operations Managers and senior operational teams.
- Create a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Support succession planning and talent development across the business.
- Recognise and reward outstanding performance while encouraging innovation and fresh thinking.
- Foster a culture that challenges the status quo and raises standards across all areas of service delivery.
- Client Relationship Management
- Build and maintain strong relationships with key client stakeholders.
- Ensure contractual commitments and service level agreements are consistently achieved.
- Support operational teams in delivering exceptional client experiences and resolving service challenges.
- Conduct formal business reviews and provide strategic guidance to client teams.
- Monitor service performance and identify opportunities to enhance the client experience.
- Business Growth & Innovation
- Identify emerging opportunities and market trends that can add value to our clients.
- Support business development activities including sales presentations, tenders, site visits, and contract mobilisations.
- Actively contribute to client retention strategies and portfolio growth.
- Share innovative service solutions and best practice across the wider business.
- Represent Portico as a professional ambassador both internally and externally.
- Financial & Commercial Management
- Support budget planning, forecasting, and financial performance reviews.
- Drive profitability through effective operational and commercial management.
- Monitor key performance indicators and implement action plans to improve performance.
- Ensure financial controls and company procedures are consistently followed across all contracts.
- Build commercial awareness throughout operational teams and encourage ownership of performance outcomes.
- Operational Excellence
- Ensure compliance with all company policies, procedures, and statutory requirements.
- Support teams in delivering services aligned with agreed SLAs and client expectations.
- Monitor operational performance and implement improvements where required.
- Work collaboratively with support functions to deliver consistent, high-quality outcomes for clients.
Qualifications
What We're Looking For
- Proven senior leadership experience within hospitality, facilities management, workplace experience, outsourcing, or a client services environment.
- Strong experience managing multiple client contracts and operational teams.
- Commercially astute with experience managing budgets, KPIs, and financial performance.
- Exceptional stakeholder management and relationship-building skills.
- A track record of developing high-performing teams and future leaders.
- Strong strategic planning, problem-solving, and decision-making abilities.
- Passion for service excellence and continuous improvement.
- Experience of working in high end customer service environments, and particularly Front of House
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Client Services Director in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Portico Corporate Reception Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Portico Corporate Reception Management
Don't be shy about reaching out to Portico Corporate Reception Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Client Services Director in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Portico Corporate Reception Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
