Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire welcome teams to deliver five-star service across multiple locations.
- Company: Join a leading accounting and consulting firm focused on exceptional guest experiences.
- Benefits: Enjoy great holiday allowance, pension contributions, and access to discounts and training opportunities.
- Why this job: Be part of a dynamic team that values innovation and personal development in a corporate setting.
- Qualifications: Must have senior management experience in corporate or five-star hospitality environments.
- Other info: Flexible location with travel required; based in London or Reading.
The predicted salary is between 42000 - 66000 £ per year.
Job Description
Portico are currently recruiting for a Guest Services Manager, who will coach and oversee our team of 13 who look after the front of house operations with an insurance company located in the city.
The role of the Guest Services Manager is to ensure that the reception runs efficiently, and all reception and hospitality duties are attended to in accordance with the stipulated protocols and procedures. This includes the welcome experience and client hosting, central reservations, events support and management, switchboard operations, and access control.
The role is very hands on, with the successful candidate not only ensuring that an exceptional high level of service is delivered by the team. But also ensuring the effective utilisation and management of space within their domain whilst being open minded, adaptable, and flexible in an ever changing and evolving business.
The successful candidate will work closely with the company’s staff and their clients, as well as other service and business partners to ensure a seamlessly high standard of service is delivered. It is a highly visible role, and the Guest Services Manager will always be seen as an overseer and an ambassador. They will also play a critical role in any ongoing workplace projects and Initiatives
Hours: 40 hours per week, rotational shifts from 7am – 4 pm or 8am – 5 pm, Mon-Fri.
Salary: £51,096 per annum
Qualifications
People management experience is essential, and the successful candidate will have a proven track record of working at a management level, within a high-end customer service role, ideally within a corporate environment.
They will be highly motivated and well presented, with a natural and authentic flair for building rapport.
Excellent all-round communication and organisational skills are also essential, as well a as a strong passion for delivering five-star customer service.
The successful candidate will thrive in a busy and fast paced working environment, where teamwork is paramount to the success of the operation.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Services Manager employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the specific locations mentioned in the job description. Understanding the unique characteristics and challenges of each site will help you demonstrate your strategic thinking and ability to tailor services to different environments during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully managed large teams in the past. Be ready to discuss how you motivate and inspire your team, as this role requires an inspirational character.
✨Tip Number 3
Research the latest trends in guest services and hospitality management. Being knowledgeable about innovative practices will not only impress your interviewers but also show that you're committed to maintaining market leadership.
✨Tip Number 4
Prepare to discuss your time management strategies. Since the role involves balancing management and operational duties, having a clear plan on how you prioritise tasks and manage your time effectively will be crucial in the interview.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large teams, particularly in corporate or hospitality settings. Use specific examples that demonstrate your leadership skills and ability to deliver five-star service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for guest services and your innovative approach to improving service effectiveness. Mention how your motivational character can inspire teams and enhance their performance.
Highlight Relevant Skills: Emphasise your time management and communication skills in both your CV and cover letter. Provide examples of how you've successfully balanced management duties with operational tasks in previous roles.
Showcase Your Strategic Thinking: Discuss any past experiences where you reviewed, created, or implemented processes that improved service delivery. This will demonstrate your ability to think strategically and maintain market leadership.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll be overseeing teams, so it's crucial to demonstrate your leadership abilities. Share specific examples of how you've successfully managed large teams in the past, highlighting your motivational techniques and how you foster a positive team environment.
✨Emphasise Your Customer Service Experience
This role requires delivering five-star service, so be prepared to discuss your experience in high-end hospitality or corporate environments. Talk about situations where you went above and beyond for customers and how you ensured their satisfaction.
✨Demonstrate Innovative Thinking
The company is looking for someone who can improve service effectiveness. Be ready to share ideas on how you would review and implement processes to enhance guest services. Think about past experiences where your innovative solutions made a significant impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in dynamic environments. Prepare for scenarios related to team management and guest services challenges. Practising your responses will help you articulate your thought process clearly during the interview.