At a Glance
- Tasks: Welcome guests with warmth and professionalism while managing reception operations.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and access to discounts.
- Other info: Flexible shifts with opportunities for travel and personal development.
- Why this job: Make memorable first impressions and elevate experiences in a dynamic environment.
- Qualifications: Passion for service, strong communication skills, and IT troubleshooting aptitude.
The predicted salary is between 27976 - 27976 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Are you a natural people person with a passion for creating memorable first impressions? We’re recruiting for a Guest Services Host to join our team, supporting the Glasgow offices of a leading organisation in the financial services sector. As the face of the workplace, you’ll be the first point of contact for all visitors and staff—bringing warmth, professionalism, and a “nothing is too much trouble” attitude to every interaction.
What You’ll Be Doing
- Delivering a friendly and confident welcome to all guests and colleagues
- Acting as the go-to contact for queries, working closely with internal teams and service partners
- Managing reception operations including desk bookings, meeting room coordination, and locker allocation/maintenance
- Anticipating guest needs with a blend of discretion, initiative, and genuine care
- Providing first line IT and AV support, confidently troubleshooting issues as a knowledgeable “super user”
- Adapting to a fast-moving, ever-evolving environment with a flexible, hands-on approach
Why You’ll Love This Role
You’ll be part of a small, supportive team where your contribution genuinely matters. Every day brings variety, human connection, and the chance to elevate someone’s experience—whether it’s a visiting client or a colleague who needs a hand.
Hours: 40 hours per week, shifts from 8am-5pm & 9am-6pm, Monday to Friday - Flexibility required to work shifts up until 10pm on occasion to cover events.
Salary: £27,976
Although this role is primarily based out of the firm's Glasgow office, the successful candidate will need to be flexible to travel to the firm's Edinburgh offices to cover shifts when required, as well as the firm's other regional offices from time to time. Travel expenses will be covered.
What We’re Looking For
We want someone who brings energy, pride, and personality to their work. You’ll thrive in this role if you have:
- A passion for service excellence and meticulous attention to detail
- A friendly, proactive approach and the confidence to go above and beyond
- Strong organisational and communication skills
- The ability to multitask and stay calm under pressure
- Experience or strong aptitude in IT/AV troubleshooting
- A mindset that no request is too big and no detail too small
If you’re passionate about hospitality, thrive in a polished corporate environment, and love being the person who makes everything run smoothly, we’d love to hear from you.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Services Host in Glasgow employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. As a Guest Services Host in our Glasgow office, you'll enjoy a supportive team environment, excellent training opportunities, and a range of benefits including generous holiday allowance and access to discounts across various retailers. Join us to make meaningful connections and elevate experiences in a dynamic corporate setting.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Host in Glasgow
✨Tip Number 1
Get to know the company culture before your interview. Portico values hard work and a fun environment, so show us how you embody that spirit! Research their values and think of examples from your past experiences that align with their mission.
✨Tip Number 2
Practice your people skills! As a Guest Services Host, you'll be the face of the workplace. Role-play common scenarios with friends or family to boost your confidence in delivering that warm welcome and handling queries like a pro.
✨Tip Number 3
Be ready to showcase your multitasking abilities. In a fast-paced environment, it’s crucial to juggle various tasks smoothly. Think of times when you’ve successfully managed multiple responsibilities and be prepared to share those stories during your chat with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you in front of the right people. Plus, it shows you’re serious about joining our team at Portico!
We think you need these skills to ace Guest Services Host in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and service excellence. Remember, we’re looking for someone who brings energy and warmth to their work.
Tailor Your Application:Make sure to tailor your application to the Guest Services Host role. Highlight your relevant experience and skills, especially those that show your ability to multitask and stay calm under pressure. We love seeing how you can bring value to our team!
Be Professional Yet Approachable:While it’s important to maintain professionalism in your application, don’t forget to come across as approachable. Use a friendly tone and demonstrate your proactive attitude. We want to know that you’re the kind of person who goes above and beyond for guests and colleagues alike.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us that you’re serious about joining our fantastic team!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun, engaging environment. Show that you resonate with these values by sharing examples of how you've contributed positively in previous roles.
✨Showcase Your People Skills
As a Guest Services Host, you'll be the first point of contact for visitors. Prepare to discuss your experience in customer service and how you create memorable first impressions. Think of specific instances where you went above and beyond to help someone.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Be ready to talk about how you manage multiple tasks, like coordinating desk bookings and meeting rooms. Use examples from past experiences to illustrate your multitasking skills and calmness under pressure.
✨Prepare for IT/AV Questions
Since you'll be providing first-line IT and AV support, brush up on common troubleshooting scenarios. Be prepared to discuss your technical skills and any relevant experience you have. Showing confidence in this area will set you apart as a knowledgeable 'super user'.
