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- Tasks: Lead and develop a welcoming team at a prestigious bank in Manchester.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be part of a dynamic team focused on delivering exceptional client experiences.
- Qualifications: Must have strong communication skills and previous supervisory customer service experience.
- Other info: Work 40 hours a week with shifts from 7am-6pm, Monday to Friday.
The predicted salary is between 27500 - 38500 £ per year.
Front of House Team Leader – Manchester
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Would you like to be based at the Manchester offices of one of the largest international banks in the world?!
We are looking for a Front of House Team Leader to supervise our amazing welcome team, ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence.
The role of the Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client\’s business which includes visitors, clients and internal stakeholders.
Hours: 40 hours per week, shifts between 7am-6pm from Mon-Fri
Salary: £33,000
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude, with the ability to set the example, supervise and develop a large, diverse team and promote change. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.
Previous supervisory customer service experience is essential. Preferably, within a similar environment.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Front of House Team Leader - Manchester employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader - Manchester
✨Tip Number 1
Familiarize yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during the interview and demonstrate that you're a great fit for their team.
✨Tip Number 2
Highlight your previous supervisory experience in customer service. Be ready to share specific examples of how you've successfully led a team, managed multiple requests, and ensured a positive experience for clients and visitors.
✨Tip Number 3
Prepare to discuss your communication skills and how you build rapport with diverse individuals. Think of scenarios where you've effectively engaged with different stakeholders, as this will showcase your ability to connect with others.
✨Tip Number 4
Demonstrate your proactive and flexible attitude by sharing instances where you've adapted to change or taken initiative in your previous roles. This will show that you can lead a team through challenges and promote a positive environment.
We think you need these skills to ace Front of House Team Leader - Manchester
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Portico's unique culture and values. Highlight how your personal work ethic aligns with their emphasis on hard work, dedication, and a fun, engaging environment.
Tailor Your CV: Make sure your CV reflects your previous supervisory customer service experience. Emphasize your communication skills, attention to detail, and ability to manage a diverse team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully led teams in the past and how you can contribute to enhancing the visitor experience at the bank.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to supervise and develop a diverse team. Prepare examples from your previous experience where you successfully led a team, resolved conflicts, or implemented changes that improved service quality.
✨Emphasize Communication Abilities
Excellent communication is key in this role. Be ready to discuss how you've effectively engaged with clients and colleagues in the past. Highlight any specific situations where your communication skills made a positive impact on customer service.
✨Demonstrate Attention to Detail
Attention to detail is crucial for ensuring a positive visitor experience. Prepare to share instances where your meticulous nature helped prevent issues or enhanced service delivery. This will show that you understand the importance of every little detail in a high-stakes environment.
✨Exhibit a Can-Do Attitude
The job description mentions a proactive and flexible approach. Be prepared to discuss how you've tackled challenges in the past with a positive mindset. Share examples that illustrate your adaptability and willingness to go above and beyond for clients and your team.
