At a Glance
- Tasks: Welcome guests and manage daily client needs in a vibrant office environment.
- Company: Join one of the largest international banks, known for its commitment to excellence.
- Benefits: Enjoy great holiday allowance, pension contributions, and access to discounts.
- Other info: Shifts are Monday to Friday, with opportunities for training and development.
- Why this job: Be part of a dynamic team that values communication and collaboration.
- Qualifications: Must have strong communication skills and previous customer service experience.
The predicted salary is between 22824 - 32886 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for a Floor Host (Colleague Support Host), to join our team based at the Southend call centre offices of one of the largest international banks in the world!
The Colleague Support Host are the go-to people for managing the day-to-day needs of our clients. The key purpose of the role is to deliver an exceptional and engaging environment, working alongside the workplace services team to assist with all aspects of facilities management.
The position is a great mix of front of house and back of house duties.
In the front of house, the Colleague Support Host will provide a friendly welcome to employees and their guests, promptly and efficiently offering assistance that showcases a wide range of knowledge on the building, meeting rooms and amenities available.
In the back of house, they will complete daily floor walks, reset meeting rooms and raising issues that need rectifying around the building with the wider facilities teams, ultimately assisting with the smooth operation of the building.
Shifts: 40 hours per week with shifts between 6pm-6pm, Mon-Fri.
Salary: £29,154 per annum.
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be positive, reliable, proactive, flexible, and organised.
The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.
Previous experience in a customer service or facilities role is essential.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Floor Host in Southend-on-Sea employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Host in Southend-on-Sea
✨Tip Number 1
Familiarise yourself with the company culture and values of the bank. Understanding their mission and how they operate will help you align your responses during any interviews and show that you're a good fit for the team.
✨Tip Number 2
Network with current employees or those in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience in customer service or facilities management. Highlighting your ability to handle multiple requests and create rapport will demonstrate your suitability for the Floor Host role.
✨Tip Number 4
Showcase your proactive approach by thinking of ways you could improve the workplace environment. Bringing ideas to the table during interviews can set you apart as someone who is not just reactive but also forward-thinking.
We think you need these skills to ace Floor Host in Southend-on-Sea
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Floor Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or facilities management. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Floor Host position, particularly in managing client needs and creating a welcoming environment.
Proofread Your Application:Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Communication Skills
As a Floor Host, excellent communication is key. Be prepared to demonstrate your ability to engage with others during the interview. Practice clear and friendly responses, and consider sharing examples of how you've successfully communicated in previous roles.
✨Highlight Your Customer Service Experience
Since previous experience in customer service is essential for this role, make sure to discuss your relevant background. Share specific instances where you went above and beyond to assist clients or resolve issues, showcasing your proactive and reliable nature.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail, especially when managing facilities and conducting floor walks. Prepare to discuss how you ensure everything runs smoothly and how you handle multiple requests without missing important details.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with thoughtful questions about the Floor Host position and the workplace culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
