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- Tasks: Welcome guests and manage daily client needs in a vibrant office environment.
- Company: Join one of the largest international banks, known for its commitment to excellence.
- Benefits: Enjoy great holiday allowance, pension contributions, and access to discounts.
- Why this job: Be part of a dynamic team that values communication and collaboration.
- Qualifications: Must have strong communication skills and previous customer service experience.
- Other info: Shifts are Monday to Friday, with opportunities for training and development.
The predicted salary is between 22824 - 32886 £ per year.
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Job Title: Floor Host (Colleague Support Host)
Location: Southend call centre offices of one of the largest international banks in the world
We are seeking a dedicated Floor Host to join our team. The role involves managing the day-to-day needs of our clients and creating an exceptional environment in collaboration with the workplace services team, focusing on facilities management.
The position combines front of house and back of house responsibilities:
- Front of house: Providing a friendly welcome to employees and guests, offering assistance with building facilities, meeting rooms, and amenities.
- Back of house: Conducting daily floor walks, resetting meeting rooms, reporting issues to facilities teams, and ensuring the smooth operation of the building.
Shifts: 40 hours per week, from 07:30-16:00 and 08:00-16:30, Monday to Friday.
Salary: £28,305 per annum.
Qualifications:
- Excellent communication skills and attention to detail.
- Positive, reliable, proactive, flexible, and organized.
- Ability to engage with others, handle multiple requests, and create rapport.
- Previous experience in customer service or facilities management is essential.
Additional Benefits:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for counselling and information services
- Access to discounts and benefits platform
- Training and development opportunities through our Training Academy
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Floor Host employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Host
✨Tip Number 1
Familiarise yourself with the company culture and values of the bank. Understanding their mission and how they operate will help you align your responses during any interviews and show that you're a good fit for the team.
✨Tip Number 2
Network with current employees or those in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous experience in customer service or facilities management. Highlighting your ability to handle multiple requests and create rapport will demonstrate your suitability for the Floor Host role.
✨Tip Number 4
Showcase your proactive approach by thinking of ways you could improve the workplace environment. Bringing ideas to the table during interviews can set you apart as someone who is not just reactive but also forward-thinking.
We think you need these skills to ace Floor Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Floor Host position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or facilities management. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Floor Host position, particularly in managing client needs and creating a welcoming environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Communication Skills
As a Floor Host, excellent communication is key. Be prepared to demonstrate your ability to engage with others during the interview. Practice clear and friendly responses, and consider sharing examples of how you've successfully communicated in previous roles.
✨Highlight Your Customer Service Experience
Since previous experience in customer service is essential for this role, make sure to discuss your relevant background. Share specific instances where you went above and beyond to assist clients or resolve issues, showcasing your proactive and reliable nature.
✨Demonstrate Attention to Detail
The role requires a keen eye for detail, especially when managing facilities and conducting floor walks. Prepare to discuss how you ensure everything runs smoothly and how you handle multiple requests without missing important details.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with thoughtful questions about the Floor Host position and the workplace culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.