At a Glance
- Tasks: Welcome guests and manage daily client needs in a vibrant office environment.
- Company: Join one of the largest international banks, known for its commitment to excellence.
- Benefits: Enjoy great holiday allowance, pension contributions, and access to discounts.
- Other info: Shifts are Monday to Friday, with opportunities for training and development.
- Why this job: Be part of a dynamic team that values communication and collaboration.
- Qualifications: Must have strong communication skills and previous customer service experience.
The predicted salary is between 22824 - 32886 £ per year.
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Job Title: Floor Host (Colleague Support Host)
Location: Southend call centre offices of one of the largest international banks in the world
We are seeking a dedicated Floor Host to join our team. The role involves managing the day-to-day needs of our clients and creating an exceptional environment in collaboration with the workplace services team, focusing on facilities management.
The position combines front of house and back of house responsibilities:
- Front of house: Providing a friendly welcome to employees and guests, offering assistance with building facilities, meeting rooms, and amenities.
- Back of house: Conducting daily floor walks, resetting meeting rooms, reporting issues to facilities teams, and ensuring the smooth operation of the building.
Shifts: 40 hours per week, from 07:30-16:00 and 08:00-16:30, Monday to Friday.
Salary: £28,305 per annum.
Qualifications:
- Excellent communication skills and attention to detail.
- Positive, reliable, proactive, flexible, and organized.
- Ability to engage with others, handle multiple requests, and create rapport.
- Previous experience in customer service or facilities management is essential.
Additional Benefits:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for counselling and information services
- Access to discounts and benefits platform
- Training and development opportunities through our Training Academy
Floor Host in Southend-on-Sea employer: Portico Corporate Reception Management
Join one of the largest international banks in the world as a Floor Host in our Southend call centre, where we prioritise employee well-being and professional growth. Our vibrant work culture fosters collaboration and support, offering excellent benefits such as generous holiday allowances, pension contributions, and access to a comprehensive training academy. With a focus on creating an exceptional environment for both clients and colleagues, this role provides a unique opportunity to make a meaningful impact while enjoying a rewarding career.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Floor Host in Southend-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Floor Host in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
