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- Tasks: Lead a dynamic reception team and enhance service standards in a fast-paced environment.
- Company: Join Portico, a company dedicated to exceptional customer service and community engagement.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and access to discounts and training opportunities.
- Why this job: Make a real impact by managing a vibrant reception team and engaging with students and the public.
- Qualifications: Customer service and management experience, preferably in corporate or hospitality settings.
- Other info: This is a 9-month maternity cover contract with great career development potential.
The predicted salary is between 34000 - 46000 £ per year.
Portico are on the lookout for a Reception Manager, who is a natural multi-tasker, problem solver, and thrives in a fast-paced environment. The successful candidate will oversee our ground floor reception team of 4, based across 2 busy buildings, where the staff look after education campuses and deal with many students and members of the public.
The Reception Manager's core focus will be on the team and the Reception operation. Enhancing service standards through the implementation and use of SOPs, KPIs, audit scores, and customer feedback, all overarched by the Portico values. They will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.
Alongside their duties to their team, the Reception Manager will also be the "go-to" person for welcome services, community engagement, and front of house services provided in the buildings.
Shift pattern: 40 hours per week, with shifts from 8am-5pm or 9am-6pm, Mon-Fri
Salary: £40,517 per annum. Please note that this is a 9-month maternity cover contract.
Qualifications: Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment. Supervisory or management experience is also essential. Someone who has experience managing multiple busy locations and dealing with members of the public/students will be preferable.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Manager in England employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Reception Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully managed a busy environment or resolved conflicts, as this will demonstrate your fit for the fast-paced nature of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Reception Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reception Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Mention specific examples of how you've enhanced service standards or managed teams in the past.
Showcase Your Multi-tasking Skills: As a natural multi-tasker, it's important to demonstrate this in your application. Share examples of how you've successfully managed multiple tasks or locations, especially in fast-paced environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Stuff
Before the interview, make sure you understand Portico's values and how they relate to the role of Reception Manager. Familiarise yourself with their service standards and think about how your past experiences align with their expectations.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be overseeing a team. Be ready to discuss your previous supervisory or management experiences. Prepare examples of how you've successfully led a team, managed conflicts, or improved service standards in a busy environment.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to solve problems on the spot, especially in a fast-paced setting. Highlight your ability to multi-task and remain calm under pressure, as this will resonate well with the interviewers.
✨Engage with the Community
Since community engagement is part of the role, come prepared with ideas on how to enhance welcome services and foster relationships with students and the public. Showing initiative here can set you apart from other candidates.
