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- Tasks: Provide exceptional service to guests, manage check-ins, and handle night audits.
- Company: Join Portico at a boutique corporate hotel for a unique experience.
- Benefits: Enjoy great holiday allowance, pension contributions, and exclusive discounts.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer-focused with strong communication skills and high-end service experience.
- Other info: Flexible 12-hour shifts with excellent training and career development opportunities.
The predicted salary is between 29000 - 35000 £ per year.
Do you thrive on providing the highest levels of service to your clients and customers? Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain's most revered retailers.
Our team of Receptionists are based at the hotel's front desk, greeting customers upon arrival, and providing a smooth check-in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each guest is provided with a bespoke and personal service for the duration of their stay. The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12 hour shift patterns from Mon-Sun.
Salary: £29,453 per annum
Qualifications: For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and in writing. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work well in a team as well as alone. The ideal candidate will have experience working within a high-end customer service role.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Night Receptionist in England employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portico and their values. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle tricky situations.
✨Tip Number 3
Dress to impress! As a Night Receptionist, you'll be the face of the hotel, so make sure you look professional and polished for your interview. It shows you take the role seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Receptionist in England
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your ability to provide exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the Night Receptionist role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've provided exceptional service in the past, especially in high-pressure situations. This will show that you understand the importance of a personal touch, which is key for a Night Receptionist.
✨Demonstrate Your Communication Skills
Since effective communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about handling guest inquiries or resolving issues, showcasing your ability to build rapport with different people.
✨Showcase Your Organisational Skills
As a Night Receptionist, you'll need to manage various tasks simultaneously. Think of examples where you've successfully juggled multiple responsibilities, whether in a previous job or during a busy event. Highlighting your organisational skills will reassure them that you can handle the night audits and handovers smoothly.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Prepare for situations like dealing with an emergency or a difficult guest. Practising these scenarios will help you think on your feet and demonstrate your adaptability, which is essential for working both alone and as part of a team.
