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- Tasks: Support clients and ensure a 5-star visitor experience in a dynamic environment.
- Company: Join a fantastic team in a leading facilities management company.
- Benefits: Great salary, holiday allowance, pension contributions, and exclusive discounts.
- Why this job: Be the go-to person for client support and make a real impact every day.
- Qualifications: Excellent communication skills and previous customer service experience required.
- Other info: Enjoy training opportunities and a supportive work culture.
The predicted salary is between 32742 - 45838 £ per year.
We are on the lookout for a customer service superstar. We have an exciting opportunity for a customer services expert to join our fantastic team. The Mobile Receptionist (Support Team Member) will be supporting our teams in Central London, Hammersmith and Chatham.
Support Team Member is the go-to person for supporting the day-to-day needs of our clients, delivering an exceptional working environment and a 5* Visitor experience. Supporting the below areas:
- Main Reception/Front Desk
- Executive Client Meeting Suite (internal meeting rooms)
- Back of House (floor management to support the Property Management Team)
- First-Line Technology Support (including basic AV knowledge)
- Events (ad hoc overtime work required)
- Townhall (internal event space)
- Mailroom Operations (regional sites only)
Core to your role will be the ability to form trusted relationships with our client Employees. You will work directly with the local Portico teams and Workplaces Services Team, exposed to many aspects of facilities management and responsible for the day-to-day smooth running of our client's flagship offices.
Shifts: 40 hours per week, shifts between 7:00 from Mon-Fri. Salary: £32,742 per annum.
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service role or front of house role is essential.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Mobile Receptionist in England employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Receptionist in England
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your customer service skills and how you can create that 5* Visitor experience they’re after.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and polished. It shows you take the role seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Mobile Receptionist in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a fantastic experience for clients in the past!
Be Detail-Oriented: Attention to detail is key for this role. When you’re writing your application, double-check for any typos or errors. We love candidates who take pride in their work!
Demonstrate Your Flexibility: We’re looking for someone who can adapt to different situations. In your application, share examples of how you’ve successfully handled multiple requests or changes in plans. It shows us you’re ready for anything!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a client or resolved a tricky issue.
✨Show Off Your Communication Skills
Since this role is all about forming trusted relationships, practice clear and confident communication. Be prepared to demonstrate how you can engage with others and create rapport during the interview.
✨Be Ready for Multi-tasking Questions
Expect questions about how you handle multiple requests at once. Prepare some scenarios where you successfully juggled various tasks, especially in a busy front-of-house environment.
✨Familiarise Yourself with Basic AV Tech
Since first-line technology support is part of the job, it’s a good idea to brush up on basic AV knowledge. Be ready to discuss any relevant experience you have with technology in a customer service setting.
