At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences at a corporate front of house.
- Company: Join a well-known retailer in Paddington with a focus on service excellence.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to discounts.
- Other info: Great training opportunities and a supportive culture await you!
- Why this job: Be the face of innovation and change in a vibrant corporate environment.
- Qualifications: Experience in leading teams in corporate or 5-star hotel settings is essential.
The predicted salary is between 33900 - 42500 £ per year.
We are currently on the lookout for an experienced Corporate Front of House Services Manager (Guest Services Manager) to join our small team based at the corporate offices of a well-known retailer in the Paddington area. This hands-on role will give you the chance to inject some of your style into the already service-focused culture of the operation. Ensuring that every visitor receives a consistent, market-leading experience is simply an expectation.
It is very important that our new Front of House Services Manager can work alongside the Operations Manager, existing team and our client to find new ways to innovate and exceed guest expectations. Based at the main reception space themselves, the Front of House Services Manager will have management responsibilities to a small team of podium-based Receptionists whose services include:
- Meet and greet
- Switchboard
- VIP escorting
- Meeting room management
- Overseeing the AV services
- Assisting with the planning and operational running of events
Ultimately, cultivating Portico's relationship with our client and tenants.
Shift pattern: 40 hours per week, shifts covering operational hours between 7.30am - 6pm, from Monday-Friday.
Salary: £42,436 per annum.
Qualifications: Previous experience of leading a team within a corporate front of house /5* hotel environment is essential for the successful candidate to ensure that they can hit the ground running in their new role. They will be the type of person that will see challenges as opportunities, and solutions when presented with problems. To top it all off, the successful Front of House Services Manager will have a friendly and outgoing personality, with a passion for proactively leading change and innovation.
Additional Information:
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Front Of House Services Manager in England employer: Portico Corporate Reception Management
Join a dynamic team as a Front of House Services Manager in the heart of Paddington, where your leadership will enhance our service-focused culture. We offer a supportive work environment with excellent benefits, including generous holiday allowance, pension contributions, and access to our Training Academy for personal growth. Experience the satisfaction of exceeding guest expectations while enjoying unique perks like a Recommend a Friend Bonus Scheme and discounts at various retailers.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Of House Services Manager in England
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Portico Corporate Reception Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Portico Corporate Reception Management
Don't be shy about reaching out to Portico Corporate Reception Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Of House Services Manager in England
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Portico Corporate Reception Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
