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For Companies At a Glance
- Tasks: Deliver exceptional service and create a welcoming atmosphere for clients and visitors.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and access to discounts and training opportunities.
- Other info: Flexible hours with a dynamic team and great career development prospects.
- Why this job: Be the face of a prestigious law firm and make a real impact on visitor experiences.
- Qualifications: Customer-focused, proactive, detail-oriented, and a team player with strong communication skills.
The predicted salary is between 27976 - 27976 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Are you a people-focused professional who thrives in a fast-paced corporate environment? Join our dynamic team as a Front of House & Hospitality Host, where you’ll play a key role in shaping the visitor experience for a prestigious law firm in Edinburgh.
About the Role
As the first point of contact for clients and visitors, you’ll deliver exceptional service across reception, hospitality, and event support. This is a hands-on, varied role ideal for someone who enjoys multitasking, takes pride in high standards, and brings warmth and professionalism to every interaction.
Key Responsibilities
- Guest Experience & Reception
- Provide a polished, professional welcome to all visitors.
- Manage incoming calls and emails with confidence and clarity.
- Coordinate meeting room bookings using the UMA system.
- Maintain immaculate reception, lobby, meeting room, and cloakroom areas.
- Operations & Event Support
- Set up and reset meeting rooms, including manual handling of furniture (tables, chairs, partition walls).
- Deliver AV and technical support for meetings and events.
- Manage incoming and outgoing post.
- Provide administrative support such as scanning and data collation.
- Hospitality & Pantry Management
- Prepare and serve lunches and event catering to a high standard.
- Maintain kitchen and pantry cleanliness, including dishwasher operation and clearing service items.
- Conduct weekly stock counts, place orders, and process invoices.
- Ensure compliance with all health, safety, and food hygiene regulations (including fridge temperature logs).
Hours: 40 hours per week, Rotational shifts (7am–4pm, 9am–6pm, or 10am–7pm) Monday - Friday. Candidates must be flexible to meet business needs, including occasional weekend coverage.
Salary: £27,976 per annum
Qualifications
- Customer-Centric: Warm, professional, and confident communicator.
- Proactive: Able to handle last minute requests and stay calm under pressure.
- Physically Capable: Comfortable with regular manual handling and active tasks.
- Detail-Oriented: High standards for cleanliness, organisation, and accuracy.
- Team Player: Collaborative, supportive, and committed to delivering excellent service.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Front of House and Hospitality Host in Edinburgh employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House and Hospitality Host in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portico. Understand their values and how they treat their staff. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House & Hospitality Host, you'll be the face of the company. Role-play common scenarios with friends or family to boost your confidence in handling various situations, from welcoming guests to managing calls.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a corporate environment. Make sure you look polished and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Front of House and Hospitality Host in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about creating a fun and engaging work environment!
Tailor Your Application: Make sure to tailor your application specifically for the Front of House & Hospitality Host role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on showcasing your skills and experiences that make you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your People Skills
As a Front of House & Hospitality Host, your ability to connect with people is crucial. Prepare examples of how you've provided exceptional service in previous roles. Be warm and professional during the interview to showcase your communication style.
✨Be Ready for Multitasking Questions
Expect questions about how you handle multiple tasks at once. Think of specific instances where you successfully managed competing priorities, especially in a fast-paced environment. This will highlight your proactive nature and ability to stay calm under pressure.
✨Show Attention to Detail
Portico looks for candidates who are detail-oriented. Bring up experiences where your attention to cleanliness and organisation made a difference. You might even want to mention how you ensure compliance with health and safety regulations in your previous roles.