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- Tasks: Welcome visitors, coordinate meetings, and provide top-notch client support.
- Company: Join Portico, a diverse and fun-loving team at a prestigious law firm.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be the face of our company and make every visitor's experience exceptional.
- Qualifications: Bring your warm personality and excellent organisational skills to thrive.
The predicted salary is between 20982 - 20982 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is delighted to be recruiting for an Executive Receptionist (Client Support Executive) to join our team at the prestigious Edinburgh offices of a leading international law firm. In this front-facing and varied role, you will be an essential part of the Client Support team, delivering an exceptional experience to all visitors, clients, and colleagues. Your responsibilities will span the full spectrum of client support services, from offering a warm, professional welcome at reception to coordinating meeting room bookings and supporting the smooth delivery of onsite meetings and events.
You will also handle a range of daily operational tasks and ad hoc requests received via email, phone, and the service desk app, ensuring every interaction reflects the high standards of both Portico and our client.
Key Responsibilities:- Provide a friendly, polished, and professional welcome to all visitors and guests
- Support the coordination and facilitation of onsite meetings and events
- Manage meeting room bookings and related logistics
- Respond to daily queries and requests across multiple channels
- Contribute to the wider Client Support team with ad hoc administrative tasks
- Ensure prompt and accurate breakfast set up and clear down
- Book taxis on behalf of all internal and external clients, ensuring timeliness and ample communication
- Place flower orders accurately and support with associated charges
- Handle incoming mail ensuring accurate distribution
- Confidentially handle internal client queries and escalate where necessary
- Assist with security pass management and effective utilisation of security access control system
- Stock taking activities
- Assist with deliveries/taking calls from reception mobile phone
- Contractor management, managing catering orders and general compliance duties in absence of workplace team
Hours: 30 hours per week, core shifts Monday-Friday between 8am-2pm with flexibility to cover full days 8am-4.30pm and overtime where required (with notice)
Salary: £20,982 per annum
Qualifications:We are looking for a Client Support Executive who brings warmth, confidence, and professionalism to every interaction. The ideal candidate will have a naturally engaging and positive personality, with the ability to build strong, lasting relationships with clients, visitors, and colleagues alike. To succeed in this role, you will be comfortable working under pressure and managing multiple priorities simultaneously. You’ll demonstrate excellent organisational skills, ensuring you can balance guest-facing responsibilities with meeting room coordination and event support throughout a busy working day.
Essential Experience & Attributes:- A vibrant, personable, and professional demeanour with exceptional people skills
- Proven ability to multitask, prioritise, and remain composed in a fast-paced environment
- Strong organisational skills and the ability to manage a varied workload effectively
- Experience delivering 5-star service within a busy corporate or luxury hotel environment
- Previous experience in a client services or front-of-house role
- Experience working within a law firm or professional services environment
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Executive Receptionist in Edinburgh employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Receptionist in Edinburgh
✨Tip Number 1
First things first, make sure you know the company inside out. Research Portico's culture and values so you can show how you fit right in. When you walk into that interview, let your personality shine through – they want to see the real you!
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you. Focus on those key responsibilities like client support and multitasking. The more comfortable you are talking about your skills, the better you'll come across.
✨Tip Number 3
Don’t forget to prepare some questions for them! Ask about their team dynamics or how they celebrate success. This shows you're genuinely interested and ready to engage with the team at Portico.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to be part of the Portico family. Good luck!
We think you need these skills to ace Executive Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that warm and engaging vibe that makes you perfect for the Executive Receptionist role.
Tailor Your Application: Make sure to tailor your application to match the job description. Highlight your experience in client support and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional too. Balance your informal style with a polished approach to reflect the high standards we uphold at Portico. It’s all about making a great first impression!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to research Portico's unique culture. Understand their values around hard work, dedication, and fun in the workplace. This will help you align your answers with what they value and show that you're a great fit for their team.
✨Showcase Your People Skills
As an Executive Receptionist, you'll be the face of the company. Prepare examples of how you've provided exceptional service in previous roles. Think about times when you went above and beyond to make someone feel welcome or resolved an issue efficiently.
✨Demonstrate Multitasking Abilities
In this role, you'll need to juggle multiple tasks at once. Be ready to discuss how you've managed competing priorities in the past. You might even want to practice a few scenarios where you had to stay composed under pressure, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, opportunities for growth, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.