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For Companies At a Glance
- Tasks: Be the friendly face for residents, handling requests and ensuring their needs are met.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great perks like a generous holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: This role offers a chance to grow in a supportive environment while making residents' lives easier.
- Qualifications: Experience in customer service or hospitality is preferred; a passion for helping others is essential.
- Other info: Work 42 hours a week with a flexible 4 on, 4 off shift pattern.
The predicted salary is between 22700 - 25400 £ per year.
Concierge – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are on the lookout for a Day Concierge to join our team based at an exclusive residential development in the City.
We are looking for people who excel with people and for whom, no request is too much. The Concierge will be there to provide a friendly face and a helping hand for the residents. Ultimately, ensuring that the residents’ every need is met!
The successful candidate will need to be organised with a proactive approach, as they will balance duties such as sorting post & couriers; taking ownership for contractors and keys; organising restaurant bookings; and many more complex requests.
Hours: 42 hours per week. With shifts between 7am-7pm, 4 days on 4 days off.
Salary: £30,282
Qualifications
It is desirable for applicants to have a proven track record in delivering outstanding 5-star service within either a customer service or hospitality environment.
Experience within a similar role is also desirable.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Concierge - London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge - London
✨Tip Number 1
Familiarize yourself with the specific needs and expectations of a concierge role. Research common requests and challenges faced in similar positions to demonstrate your understanding during the interview.
✨Tip Number 2
Showcase your people skills! Prepare examples of how you've successfully handled difficult situations or gone above and beyond for customers in previous roles. This will highlight your ability to provide outstanding service.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online groups where you can connect with current or former concierges. They might share insights or even refer you to opportunities at Portico.
✨Tip Number 4
Demonstrate your organizational skills by preparing a mock schedule or plan for a typical day as a concierge. This shows that you can manage multiple tasks efficiently, which is crucial for this role.
We think you need these skills to ace Concierge - London
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Portico's unique culture and values. Highlight how your personal values align with their emphasis on hard work, dedication, and a fun working environment in your application.
Showcase Customer Service Experience: Emphasize any previous experience in customer service or hospitality roles. Provide specific examples of how you delivered outstanding service and met complex requests to demonstrate your suitability for the Concierge position.
Highlight Organizational Skills: Since the role requires balancing various duties, make sure to mention your organizational skills. Describe instances where you successfully managed multiple tasks or projects simultaneously.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the job listing, such as 'proactive approach' and '5-star service', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your People Skills
As a Concierge, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers or clients in the past, showcasing your friendly demeanor and problem-solving skills.
✨Demonstrate Proactivity
The role requires a proactive approach to meet residents' needs. During the interview, highlight instances where you took initiative to resolve issues or improve service, showing that you can anticipate needs before they arise.
✨Organizational Skills Matter
With various tasks like sorting post and managing bookings, organization is key. Discuss your methods for staying organized and managing multiple responsibilities effectively, perhaps by sharing tools or techniques you use.
✨Embrace Diversity and Inclusion
Portico values diversity and equal opportunities. Be ready to discuss how you embrace different cultures and perspectives in your work, and how you contribute to an inclusive environment for both colleagues and residents.
