At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a brand new office.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Other info: Flexible hours with opportunities for training and career development.
- Why this job: Shape a new front of house operation and create memorable service moments.
- Qualifications: Leadership experience in hospitality and a passion for outstanding service.
The predicted salary is between 38000 - 38000 € per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We’re searching for an exceptional Guest Services Lead to help us launch and deliver a world class front of house and hospitality experience at the brand new Birmingham offices of a world renowned auditor. In this hands-on leadership role, you’ll oversee the full client journey—from ground floor welcome through to meeting room coordination, hospitality delivery and vending services. You’ll inspire and guide a high performing team to deliver consistently outstanding service, ensuring every client and guest enjoys a seamless, memorable experience.
You’ll play a key role in the mobilisation of a brand new site which is due to open in Autumn, supporting recruitment, pre-opening activity, change management for 2 existing team members and service design. Hours: 40 hours per week, shifts between 7:30am-6pm, Mon-Fri. Flexibility to support and oversee evening client events is essential. Salary: £38,000 per annum.
Qualifications
- Proven leadership experience in a 5 star corporate, hospitality or events environment
- A passion for exceptional service and operational excellence
- Strong people management skills with the ability to motivate and develop teams
- Experience in mobilisations, pre-openings and change management
- Confidence in delivering premium client experiences in a fast-paced setting
If you’re energised by creating standout service moments and shaping a new front of house operation from the ground up, we’d love to hear from you.
Additional Information
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Guest Service Lead in Birmingham employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Guest Service Lead in our new Birmingham office, you will benefit from excellent training and development opportunities, a generous holiday allowance, and a supportive environment that encourages personal and professional growth. Join us to create memorable experiences for our clients while enjoying unique perks like a Recommend a Friend Bonus Scheme and access to exclusive discounts.
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Lead in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your leadership style aligns with their focus on hard work, fun, and diversity.
✨Tip Number 2
Practice your people skills! As a Guest Service Lead, you'll need to inspire your team. Think of examples from your past where you've motivated others or handled tricky situations with clients. Bring those stories to the table!
✨Tip Number 3
Be ready to discuss your experience with mobilisations and change management. Portico is launching a new site, so share how you've successfully managed similar projects in the past. Show them you're the right fit for this exciting challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Service Lead in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for exceptional service shine through. We want to see how your passion aligns with our culture of fun and engagement!
Tailor Your Experience:Make sure to highlight your leadership experience in hospitality or events. We’re looking for someone who can inspire a team, so share specific examples that showcase your skills in motivating others.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Guest Services Lead role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Portico.
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Be ready to discuss how your values align with theirs and share examples of how you've contributed to a positive workplace in the past.
✨Showcase Your Leadership Skills
As a Guest Service Lead, you'll need to inspire and guide a team. Prepare specific examples of your leadership experience in hospitality or events. Think about times when you motivated your team or handled challenges effectively, and be ready to share these stories during the interview.
✨Demonstrate Your Passion for Service
Portico is looking for someone who is passionate about exceptional service. Be prepared to talk about what outstanding service means to you and how you've delivered it in previous roles. Consider sharing a memorable service moment that highlights your commitment to client satisfaction.
✨Prepare for Change Management Questions
Since this role involves mobilisations and change management, expect questions around these topics. Think about your experiences with pre-opening activities or managing transitions. Be ready to discuss your approach to ensuring a smooth process and how you support your team through changes.
