At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for guests and colleagues.
- Company: Join Portico, a diverse company that values hard work and fun.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and training opportunities.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on the experience of visitors and colleagues every day.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 28376 - 28376 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Are you passionate about delivering exceptional customer service and creating memorable experiences?
We are looking for a professional, friendly, and proactive Colleague Support Host to join our team.
In this role, you will play a key part in ensuring every guest, visitor, and colleague receives a first-class experience, helping to create a positive and lasting impression.
About the Role
As a Colleague support Host, you will be responsible for delivering the highest standards of customer care and personal service across the workplace.
Acting as a welcoming and knowledgeable point of contact, you will support a wide range of stakeholders, ensuring their experience is seamless, professional, and engaging.
You will interact with employees, visitors, event delegates, VIP guests, and colleagues, providing a warm welcome and maintaining an environment that reflects service excellence at all times.
Key Responsibilities
- Deliver outstanding customer service to all guests, visitors, and colleagues.
- Create a welcoming and professional environment throughout the workplace.
- Support employees and visitors with enquiries and provide assistance where required.
- Ensure meeting rooms, events, and visitor areas are presented to the highest standards.
- Welcome and assist event delegates and VIP guests, ensuring a seamless experience.
- Build positive relationships with stakeholders and act as an ambassador for the Nat West brand.
- Proactively identify opportunities to enhance the visitor and colleague experience.
- Maintain excellent communication with colleagues and client teams.
What We're Looking For
- A passion for customer service and hospitality.
- Strong communication and interpersonal skills.
- A professional, confident, and approachable manner.
- The ability to remain calm and organised in a fast-paced environment.
- Excellent attention to detail and presentation standards.
- Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.
Why Join Us?
- Be part of a team dedicated to delivering exceptional service.
- Work in a professional and dynamic environment.
- Opportunity to make a real impact on the experience of colleagues and visitors.
- Develop valuable customer service and workplace experience skills.
If you enjoy interacting with people, take pride in delivering exceptional service, and want to be part of a team that sets the standard for visitor experience excellence, we'd love to hear from you.
Apply today!
Hours: Monday - Friday 8 hour shift between the hours of 6am and 6pm with unpaid half an hour lunchbreak
Qualifications
We're looking for someone who is passionate about delivering outstanding customer service and creating exceptional experiences for others.
You will be an excellent communicator with a keen eye for detail, able to remain professional and organised in a busy environment.
The ideal candidate will
- Have excellent communication and interpersonal skills.
- Demonstrate exceptional attention to detail.
- Be proactive, flexible, and willing to take initiative.
- Possess a positive, can-do attitude and a strong customer-focused approach.
- Be confident in building rapport and developing positive relationships with a wide range of people.
- Thrive in a fast-paced environment and be able to manage multiple requests simultaneously.
- Remain calm, professional, and solution-focused under pressure.
- Have previous experience in a customer service, hospitality, reception, or front-of-house role (essential).
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Colleague Support Host in Birmingham employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. Based in the heart of Edinburgh, employees enjoy a range of benefits including generous holiday allowances, pension contributions, and access to extensive training and development opportunities. With a focus on personal growth and a commitment to creating a fun and engaging workplace, Portico empowers its team members to thrive in their careers while delivering outstanding service in one of the world's largest international banks.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Colleague Support Host in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Colleague Support Host in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
