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- Tasks: Be the friendly face of our team, supporting clients and ensuring a top-notch experience.
- Company: Join a dynamic workplace focused on exceptional customer service and teamwork.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Why this job: Make meaningful connections while enhancing your skills in a vibrant environment.
- Qualifications: Strong communication skills and previous customer service experience are a must.
- Other info: 5-month contract with fantastic training and development opportunities.
The predicted salary is between 21800 - 25857 £ per year.
We have an exciting opportunity for a customer services expert to join our fantastic team as a Welcome Host (Colleague Support Host). Colleague Support is the go-to team for assisting with the day-to-day needs of our clients, delivering an exceptional working environment and a 5* Visitor experience.
The Colleague Support Host covers:
- Main Reception/Front Desk
- Executive Client Meeting Suite & Internal Meeting Rooms
- Back of House (floor management to support the Property Services Team)
- AV & Technology Support (inc. basic AV knowledge)
- Events & Hosting (ad hoc overtime required, guest registration & support)
Core to your role will be the ability to form strong relationships with our clients and colleagues. You will work directly with the wider WSH team & Property Services Team, exposed to many aspects of facilities management and looking after the day-to-day smooth running of our client's flagship office.
Shifts: 37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm
Salary: £25,857 per annum
Please note that this is a 5-month maternity leave cover contract.
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service role or front of house role is essential.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions, Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Welcome Host in Belfast employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome Host in Belfast
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of a Welcome Host and be ready to share examples from your past experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet the team, let your enthusiasm shine through. They want to see that you’re not just qualified, but also a great fit for their culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Welcome Host in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous experience in customer service or front of house roles. We want to see how you've created great experiences for clients and colleagues alike!
Be Proactive and Flexible: In your application, let us know about times when you've gone above and beyond to help others. A can-do attitude is key, so share examples that showcase your flexibility and problem-solving skills.
Attention to Detail is Key: We love candidates who pay attention to the little things! Make sure your application is free from typos and clearly structured. This shows us you care about the details, just like we do.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Welcome Host role. Familiarise yourself with the key responsibilities like client interaction, AV support, and event hosting. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a client or resolved a tricky issue. This will highlight your proactive attitude and ability to create rapport.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle multiple requests or challenging situations. Practice responses to scenarios like managing a busy reception desk or dealing with a difficult client. This will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.