At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a prestigious banking environment.
- Company: Join Portico, a company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and professional development opportunities.
- Other info: Flexible shifts and a supportive culture focused on growth and collaboration.
- Why this job: Shape first impressions and elevate visitor experiences in a world-renowned bank.
- Qualifications: Experience in service delivery and a passion for leading teams.
The predicted salary is between 33400 - 33400 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are recruiting for an exceptional Team Lead to oversee our Colleague Support Host team within the Belfast offices of a world renowned international bank. This is a high profile, people focused role where you will champion service excellence and ensure every colleague, guest and VIP leaves with a positive and lasting impression. Our Colleague Support Hosts are the face of the organisation, delivering a market leading visitor experience. As Team Lead, you will set the standard, inspire your team and ensure flawless service delivery across all touchpoints.
What You’ll Do
- Lead, motivate and develop a high performing team
- Ensure service excellence and a consistently exceptional visitor journey
- Build strong, trusted relationships with clients, visitors and internal stakeholders
- Oversee daily operations and manage multiple requests with confidence and composure
- Maintain the highest standards of professionalism, presentation and attention to detail
Why Join Us
- Work within a prestigious global banking environment
- Lead a team that shapes the first impression of the organisation
- Opportunities for professional development and career progression
- Be part of a culture that values excellence, collaboration and innovation
Hours: 37.5 hours per week, with flexible shifts between 8am – 5pm
Salary: £33,400
Qualifications & Experience
- Proven experience in a leading service delivery or front of house role
- Ability to deliver business level customer service in a high profile corporate environment
- Strong understanding of service excellence and guest experience standards
- Familiarity with room reservations, meeting coordination and event planning
- Experience with HR processes, including team development and performance management
Who You Are
You’re a natural leader with a passion for people and a commitment to exceptional service. You thrive in fast paced environments, stay calm under pressure and bring a polished, professional presence to every interaction.
If you’re ready to elevate the visitor experience and lead a standout team, we’d love to hear from you. Apply today and help shape the future of service excellence in one of the world’s most respected financial institutions.
Additional Information
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Team Lead in Belfast employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Team Lead in our Belfast office, you will not only lead a high-performing team within a prestigious global banking environment but also benefit from extensive professional development opportunities and a supportive atmosphere that values collaboration and innovation.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Lead in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Team Lead role, and who knows? They might just have the perfect opportunity waiting for you.
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you can showcase your leadership skills and service excellence experience. We want you to shine and show them why you're the best fit for the team!
✨Tip Number 3
Don’t forget to research the company culture! Portico values diversity and a fun work environment, so be ready to discuss how you can contribute to that vibe. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that dream job!
We think you need these skills to ace Reception Team Lead in Belfast
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for service excellence and leadership. Make it engaging and relatable!
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in leading teams and delivering exceptional service. We love seeing how your skills align with what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff – we want to know why you’re the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Portico Corporate Reception Management
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Leadership Skills
As a Team Lead, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved service delivery. Highlight your ability to maintain professionalism and composure under pressure.
✨Emphasise Service Excellence
Portico is all about delivering exceptional visitor experiences. Be ready to discuss your understanding of service excellence and how you've implemented it in previous roles. Share specific instances where you went above and beyond for clients or guests.
✨Build Relationships
Strong relationships are key in this role. Think about how you've built trust with clients and colleagues in the past. During the interview, express your commitment to fostering these relationships and how you plan to do so in the new position.
