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- Tasks: Join our Payroll Advisory team to provide expert payroll advice and support to clients.
- Company: Be part of an award-winning global SaaS business in the heart of Manchester.
- Benefits: Enjoy a profit share scheme, birthday off, discounts, and 25 days holiday plus bank holidays.
- Why this job: Experience exponential growth and vibrant culture while making a real impact in payroll compliance.
- Qualifications: Passion for payroll and customer service; experience in payroll processing is a plus.
- Other info: Work in a modern environment with a friendly team and opportunities for professional development.
The predicted salary is between 19200 - 44800 £ per year.
Fantastic New Payroll opportunity in Manchester! – Payroll Advisor
Are you passionate about Payroll would you like to…
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Work for an award-winning global SaaS business
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Be part of the most progressive and dynamic payroll bureau in the UK
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Be part of exponential growth, with amazing progression opportunities
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Join an exciting and vibrant environment in the heart of Manchester
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Show your passion for payroll and customer excellence?
We are looking for a payroll professional to work as part of our Payroll Advisory team, where you will be responsible for ensuring our clients remain compliant with legislation and best practices related to payroll processing, reporting and taxation.
As Payroll Advisor you will be responsible for complex case management and any cases that cannot be resolved from members of the First Line Support Team. You will work within a team providing legally compliant advice and payroll assistance to clients by telephone to support the needs of the individual client and to highlight any options that are non-compliant as well as ensuring the client is fully aware of the risk these options present.
Key Duties/Tasks:
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Provide advice and guidance on payroll policies, procedures, and regulations via telephone and case management. You always prioritise picking up the phone to customers and follow up any complex cases with actions after the event.
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Keep yourself up to date with changes in payroll legislation and best practices.
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To log all advice accurately on the internal Customer Relationship Management system, taking ownership of ongoing cases and their closure, within SLA.
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To provide clients with supporting information and documentation that will assist them in the advice provided.
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To present training and proactively supporting customers in how to get the best out of the company’s Payroll technology.
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To actively own cases to resolution, building rapport and relationships with clients on each interaction.
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Make recommendations for corrective action options such as supplementary runs and re-run options in line with BACs turnaround times and advise customers on any associated charges.
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Assist clients with payroll audits, reviews, and compliance checks.
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Record and raise any software issues through to the appropriate development teams, ensuring full details are recorded so that appropriate action for fix can be taken forward.
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Profit share scheme
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Day off on your birthday
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Bright Exchange (retail and other discounts)
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Access to Employee Assistance Programme
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25 days’ holiday, plus bank holidays.
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Pension Plan and Life Insurance
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Company incentives, access to discount schemes.
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Holidays increase after 2- and 5-years’ service.
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Free hot breakfast every Monday
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Opportunity to expand your knowledge from an experienced, friendly team
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Modern working environment in Manchester City Centre
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Salary depending on experience (up to £32,000)
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Pension with Royal London
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Be part of a new business division with growth and development opportunities
Normal working hours are 37.5 hours a week, 9:00AM – 5:30PM.
If this sounds like your next best opportunity, apply directly or email or call on and ask for Jaemiel De Guzman to discuss the role further.
Payroll Advisor employer: Portfolio Payroll Ltd
Contact Detail:
Portfolio Payroll Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Advisor
✨Tip Number 1
Familiarize yourself with the latest payroll legislation and best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Payroll Advisor, you'll need to provide clear and concise advice to clients, so being comfortable with phone interactions is key.
✨Tip Number 3
Network with professionals in the payroll industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of complex cases you've managed in the past. Being able to discuss these experiences will highlight your capability to handle the responsibilities of a Payroll Advisor.
We think you need these skills to ace Payroll Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Payroll Advisor. Highlight your passion for payroll and customer excellence in your application.
Tailor Your CV: Customize your CV to reflect your experience in payroll processing, compliance, and case management. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your knowledge of payroll legislation and best practices. Mention specific examples of how you've provided excellent customer service in previous roles.
Highlight Relevant Skills: Emphasize skills such as communication, problem-solving, and attention to detail. These are crucial for managing complex cases and providing accurate advice to clients.
How to prepare for a job interview at Portfolio Payroll Ltd
✨Show Your Passion for Payroll
Make sure to express your enthusiasm for payroll during the interview. Share specific examples of how you've engaged with payroll processes in the past and why you find it fulfilling. This will demonstrate your genuine interest in the role.
✨Be Prepared for Complex Case Scenarios
Since the role involves complex case management, be ready to discuss how you would handle challenging payroll situations. Think of examples from your previous experience where you successfully resolved difficult cases and be prepared to explain your thought process.
✨Stay Updated on Payroll Legislation
Research recent changes in payroll legislation and best practices before your interview. Being knowledgeable about current regulations will show that you are proactive and committed to providing compliant advice to clients.
✨Demonstrate Customer Excellence
Prepare to discuss how you build rapport with clients and ensure their needs are met. Share examples of how you've provided exceptional customer service in the past, especially in a payroll context, to highlight your ability to support clients effectively.
