2nd Line Payroll Technical Specialist

Exciting Payroll opportunity in Manchester! – Payroll Technical Support – 2nd Line Are you passionate about Payroll would you like to… Work for an award-winning global SaaS business Be part of the most progressive and dynamic payroll bureau in the UK Be part of exponential growth, with amazing progression opportunities Join an exciting and vibrant environment in the heart of Manchester Show your passion for payroll and customer excellence? We are looking for an experienced 2nd Line Payroll Technical Support Specialist who will ensure accurate and timely processing of all Payroll activity for your portfolio of customers. You will be responsible for delivering customer excellence to our payroll clients and liaising with them to resolve any complex Payroll Software Issues. Due to business expansion and a new payroll service, the company requires a technical payroll professional, to come on-board and aid the service, retention, and overall client journey. Key Duties/Tasks: Ensuring all client software related queries are responded to and resolved, adhering to the BrightHR Payroll SLA. Lead regular calls with our third-party payroll supplier effectively managing the open case queue. Act as a point of escalation for the First Line Payroll Advisors on more complex or in-depth issues. Identify any potential chargeable consultancy work to bring in opportunistic revenue to the Service Team. Responsible for maintaining Salesforce, ensuring that all customer calls are logged as cases and dealt with against the correct account. Gathering in-depth and accurate information from the customer and investigating complex technical issues to time and to quality. Interpreting client behaviour when raising bug tickets so developers have a clear picture on what’s happened, in order to identify a potential root cause. Participating in regular team updates, presenting findings, and reporting departmental statistics when required. The ability to triage and troubleshoot complex technical payroll tickets, identifying and resolving data upload and aiding client queries relating to technical issues found in product. What you bring to the team: A minimum of 2 years proven experience of supporting software applications in a HR and/or Payroll environment. An awareness and understanding of UK payroll legislation (essential). Knowledge of HMRC reporting requirements for Payroll and associated rules and data validation. Benefits Profit share scheme Day off on your birthday Bright Exchange (retail and other discounts) Access to Employee Assistance Programme 25 days’ holiday, plus bank holidays. Pension Plan and Life Insurance Company incentives, access to discount schemes. Holidays increase after 2- and 5-years’ service. Free hot breakfast every Monday Opportunity to expand your knowledge from an experienced, friendly team Modern working environment in Manchester City Centre Salary depending on experience (up to £35,000) Pension with Royal London Be part of a new business division with growth and development opportunities Normal working hours are 37.5 hours a week, 9:00AM – 5:30PM. 48660JDG INDPAYN