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- Tasks: Deliver engaging training and design courses for various teams.
- Company: Join a high-performing team dedicated to supporting residents and staff.
- Benefits: Enjoy a collaborative environment with opportunities for personal growth.
- Why this job: Make a real impact while developing your skills in a dynamic setting.
- Qualifications: Experience in training, excellent communication, and knowledge of housing benefits required.
- Other info: Be part of an innovative team that values creativity and adaptability.
The Learning and Development Team is part of the Benefits and Homelessness Prevention Service. The service is high-performing and is committed to helping residents and the challenges they face while supporting staff to perform to the high standards of the service. To meet these demands, the service has been innovative, agile, and constantly improving in its aim to be a leader in this field. Responsibilities of the role We are looking for an exceptional Learning and Development Officer. You will spend most of your time delivering training in person and designing courses to meet the needs of Benefits and Housing Needs, Customer Services and Revenues teams. You will work as part of a team and will be responsible for devising and creating training programmes, includes a mixture of system, legislative, policy, process, and interpersonal skills. You will manage and agree on priorities, being proactive in your approach to meet demands and able to work under pressure. You will be proactive and highly organised in the delivery of training for staff at all levels, with a track record of successful outcomes and experience of training/learning and development. It is essential that you have excellent communication, customer service, and time management skills as well as a flexible, adaptable, and inclusive approach. You must be self-motivated, innovative, and creative and understand the challenges facing the company, with the ability to carry out your own research from which develop a training course and review/evaluate the learning of individuals or groups. You will also have excellent technical skills, be proficient in Google applications, and are enthusiastic about learning new systems and updating your knowledge relating to changes in policy and legislation. Requirements of role Demonstrate a high level of knowledge and understanding of Housing Benefit and/or Homelessness Reduction and Prevention CIPD, or similarly qualified Identify training and development needs within the service through analysis and regular consultation with stakeholders. Proven track record of designing course content to meet specific objectives. Excellent presentation, facilitation, and organisation skills Collaborative approach and ability to influence and advice at all levels. Enthusiasm, drive, and integrity You should enjoy working as part of a team and be flexible to meet the demands of the service 48860EC INDHRR
Learning and Development Officer employer: Portfolio HR & Reward
Contact Detail:
Portfolio HR & Reward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning and Development Officer
✨Tip Number 1
Familiarize yourself with the specific challenges and needs of the Benefits and Homelessness Prevention Service. Understanding the context in which you'll be working will help you tailor your training programs effectively.
✨Tip Number 2
Showcase your ability to design innovative training courses by preparing a portfolio of past work. Highlight any successful outcomes from your previous training sessions to demonstrate your impact.
✨Tip Number 3
Network with professionals in the field of Learning and Development, especially those who have experience in housing benefits or homelessness prevention. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest policies and legislation related to housing benefits and homelessness. Being knowledgeable about current trends will not only enhance your training content but also show your commitment to continuous learning.
We think you need these skills to ace Learning and Development Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Learning and Development Officer position. Highlight key responsibilities and required skills, such as training delivery, course design, and knowledge of Housing Benefit and Homelessness Reduction.
Tailor Your CV: Customize your CV to reflect your experience in training and development. Emphasize any relevant qualifications, such as CIPD, and showcase your track record in designing training programs and delivering successful outcomes.
Craft a Compelling Cover Letter: Write a cover letter that demonstrates your understanding of the challenges faced by the service. Highlight your proactive approach, excellent communication skills, and ability to work under pressure. Use specific examples to illustrate your experience.
Showcase Your Technical Skills: Mention your proficiency in Google applications and any other relevant technical skills in your application. If you have experience with learning management systems or other training tools, be sure to include that as well.
How to prepare for a job interview at Portfolio HR & Reward
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in delivering training and development programs. Highlight specific examples where you successfully designed and implemented training courses that met the needs of diverse teams.
✨Demonstrate Your Knowledge of Housing Benefits
Make sure to brush up on your knowledge of Housing Benefit and Homelessness Reduction. Be ready to explain how this knowledge informs your approach to training and development, and how it can benefit the service.
✨Emphasize Your Communication Skills
Since excellent communication is crucial for this role, prepare to showcase your ability to present information clearly and effectively. You might be asked to conduct a mini-presentation during the interview, so practice conveying complex information in an engaging way.
✨Highlight Your Proactive Approach
Discuss how you identify training needs and prioritize them effectively. Share examples of how you've taken initiative in past roles to improve training outcomes or adapt to changing demands within a team.
