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- Tasks: Resolve software issues for customers, focusing on mobile apps.
- Company: Join a vibrant, market-leading software company in Manchester.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a team that values customer service and leadership.
- Qualifications: Experience in customer service and software issue resolution required.
- Other info: EU work permit is necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
Location:
Manchester, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
01050d590a83
Job Views:
24
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Posted On: 30th July 2024
Do you have experience with resolving Software issues for customers – specifically mobile App’s?
Do you have good customer service and leadership experince?
Want to work for a vibrant, market leading software company?
#J-18808-Ljbffr
Senior Service Desk Analyst - SaaS employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Analyst - SaaS
✨Tip Number 1
Make sure to highlight your experience with mobile applications during any networking opportunities. Engage with professionals in the SaaS industry on platforms like LinkedIn, and share insights or ask questions related to software issues.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. Be ready to discuss these scenarios in detail during interviews or informal chats.
✨Tip Number 3
Research the company culture at StudySmarter and be prepared to discuss how your leadership experience aligns with their values. This will show that you’re not just a fit for the role, but also for the team.
✨Tip Number 4
Stay updated on the latest trends in SaaS and mobile applications. Being knowledgeable about current technologies and challenges in the industry can give you an edge in conversations with potential employers.
We think you need these skills to ace Senior Service Desk Analyst - SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with resolving software issues, particularly in mobile applications. Use specific examples that demonstrate your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and passion for customer service. Mention why you want to work for a vibrant, market-leading software company and how your skills align with their needs.
Highlight Relevant Skills: In your application, emphasise any technical skills related to SaaS and customer support. Include any certifications or training that are relevant to the role of a Senior Service Desk Analyst.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Portfolio Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with resolving software issues, particularly with mobile applications. Highlight specific examples where you successfully troubleshot problems and improved user experience.
✨Demonstrate Customer Service Excellence
Since the role requires strong customer service skills, think of instances where you went above and beyond for a customer. Be ready to explain how you handle difficult situations and ensure customer satisfaction.
✨Exhibit Leadership Qualities
If you have leadership experience, share relevant stories that illustrate your ability to lead a team or project. Discuss how you motivate others and manage conflicts within a team setting.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. This will help you align your answers with what they are looking for in a candidate and show that you are genuinely interested in being part of their team.
