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For Companies At a Glance
- Tasks: Lead strategies to keep customers happy and loyal while tackling their needs.
- Company: Join a top-notch Manchester company focused on customer satisfaction and innovation.
- Benefits: Enjoy a competitive salary, generous holidays, and a supportive team environment.
- Why this job: Be part of a dynamic culture that values continuous improvement and career growth.
- Qualifications: Experience in customer retention, strong communication skills, and a proactive mindset required.
- Other info: Opportunity for professional development and clear career progression.
The predicted salary is between 27600 - 42000 £ per year.
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About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.
Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.
Key Responsibilities:
* Develop and execute retention strategies to reduce customer churn and increase loyalty.
* Book Appointment for Field based BDM’S
* Work closely with the sales and customer service teams to address and resolve customer concerns.
* Implement and manage retention campaigns, promotions, and initiatives.
* Monitor and report on retention metrics and performance, providing actionable insights.
* Train and support team members in effective retention techniques and customer relationship management.
* Engage with customers directly to understand their needs and provide tailored solutions.
* Continuously improve retention processes and customer touchpoints.
Qualifications:
* Proven experience in a customer retention or account management role.
* Strong analytical skills with the ability to interpret customer data and trends.
* Excellent communication and interpersonal skills.
* Ability to build and maintain strong customer relationships.
* Proactive problem-solving skills and a customer-focused mindset.
* Ability to work collaboratively across departments.
* Experience with CRM software and other customer management tools.
* Competitive base salary of £23,000 with an OTE of £37,000.
* Opportunity to work in a supportive and dynamic team environment.
* Comprehensive training and ongoing professional development.
* Clear path for career progression and growth within the company.
* Generous holiday allowance and additional company benefits.
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Retentions Manager employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer retention strategies. Understanding what works in the industry will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the customer service and retention fields. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific metrics and results from your previous roles. Being able to quantify your impact on customer retention will demonstrate your effectiveness and value to potential employers.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've successfully addressed customer concerns in the past. This will highlight your proactive approach and customer-focused mindset.
We think you need these skills to ace Retentions Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Retentions Manager. Tailor your application to highlight relevant experience and skills that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in customer retention or account management. Use quantifiable achievements to demonstrate your impact in previous roles, such as reducing churn rates or improving customer satisfaction scores.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific strategies you have implemented in the past that relate to customer retention, and how you can contribute to their goals.
Highlight Relevant Skills: Make sure to emphasise your analytical skills, problem-solving abilities, and experience with CRM software. These are crucial for the Retentions Manager position and should be evident in both your CV and cover letter.
How to prepare for a job interview at Portfolio Group
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since they pride themselves on customer satisfaction and a dynamic work environment, be prepared to discuss how your personal values align with theirs.
✨Showcase Your Analytical Skills
As a Retentions Manager, strong analytical skills are crucial. Be ready to provide examples of how you've used data to drive retention strategies in the past. This will demonstrate your ability to interpret customer data effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you successfully resolved customer issues or improved retention rates. This will highlight your proactive approach and customer-focused mindset.
✨Highlight Team Collaboration Experience
Since the role involves working closely with various departments, share experiences that showcase your ability to collaborate effectively. Discuss how you've worked with sales or customer service teams to enhance customer experience.
