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- Tasks: Provide HR and Employment Law advice to clients via phone and email.
- Company: Join an award-winning multinational HR & Employment Law services firm.
- Benefits: Earn extra income, enjoy clear career progression, and access excellent training programmes.
- Why this job: Kickstart your HR career in a supportive environment recognised as one of the 'Best Places to Work'.
- Qualifications: HR qualification or CIPD studies; good employment law knowledge is essential.
- Other info: Opportunity to gain a part post-graduate qualification while working.
The predicted salary is between 28800 - 48000 £ per year.
Portfolio is proud to be exclusively representing our award-winning, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, offering invaluable experience advising on a wide range of HR processes and Employment Law for over 30,000 clients across various sectors. There is also an opportunity to earn additional income on top of your basic salary and to follow a clear career progression pathway.
The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all HR matters, from general to complex queries. You will participate in excellent training programs and may have the opportunity to gain a part post-graduate qualification.
If you have an HR qualification, some exposure to HR work, or are studying CIPD independently, and are looking for an entry point into the industry, this role offers a chance to expand your knowledge and skills to further your HR career. Join an award-winning organization recognized as one of the ‘Best Places to Work’.
The HR Advisor will also be responsible for:
- Supporting all clients with quality advice in a productive manner to provide efficient, solution-based guidance via email or call, depending on client preference. This will primarily involve call advice.
- Handling a variety of calls from clients with HR issues or queries, including absence management, grievances, disciplinary actions, etc.
- Providing clients with supporting information and documentation to assist in implementing the advice or solutions provided.
- Using your HR and employment law expertise to develop clear, tailored responses for clients.
- Reviewing client documentation and offering advice considering their internal terms and conditions.
- Ensuring all advice requests are addressed within the relevant service level agreements (SLAs).
To be considered for this role, you should have:
- Good employment law knowledge, gained through studies or work experience.
- CIPD qualification or equivalent practical experience is desirable.
- Experience working in a KPI/target-driven environment, preferably in a shared service centre, is highly desirable.
- The ability to manage multiple tasks and prioritize effectively.
- Be an organized self-starter.
- Ability to work under pressure in a fast-paced, performance-driven environment.
- Excellent communication skills.
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People Manager employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Manager
✨Tip Number 1
Familiarise yourself with the latest HR trends and employment law updates. This will not only boost your confidence during interviews but also demonstrate your commitment to staying informed in a rapidly evolving field.
✨Tip Number 2
Network with current HR professionals, especially those who work in advisory roles. Engaging in conversations about their experiences can provide you with valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare for role-play scenarios that mimic real-life HR advisory situations. Practising how to handle various client queries will help you feel more prepared and confident when discussing your approach during the interview.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Understanding their values and what makes them one of the 'Best Places to Work' will allow you to tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace People Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant HR experience and qualifications, particularly any knowledge of employment law. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for HR and your understanding of the role. Mention specific experiences that relate to the responsibilities outlined in the job description, such as handling HR queries or providing advice.
Showcase Communication Skills: Since the role involves advising clients over the phone, emphasise your communication skills in your application. Provide examples of how you've effectively communicated complex information in previous roles or during your studies.
Highlight Continuous Learning: Mention any ongoing education, such as studying for a CIPD qualification or attending HR workshops. This shows your commitment to professional development and aligns with the company's focus on training and career progression.
How to prepare for a job interview at Portfolio Group
✨Showcase Your HR Knowledge
Make sure to brush up on your employment law knowledge before the interview. Be prepared to discuss specific HR processes and how they apply to real-world scenarios, as this will demonstrate your understanding and readiness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle various HR situations, such as grievances or disciplinary actions. Think of examples from your past experiences or studies that highlight your problem-solving skills and ability to provide effective solutions.
✨Demonstrate Your Communication Skills
Since the role involves providing advice over the phone, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as confident and professional.
✨Highlight Your Organisational Skills
Given the fast-paced nature of the role, be ready to discuss how you manage multiple tasks and prioritise effectively. Share specific examples of how you've successfully handled competing deadlines or high-pressure situations in the past.
