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- Tasks: Provide legal advice and support to clients via phone and email.
- Company: Join a leading well-being advisor enhancing employee support across the UK and Ireland.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by helping clients navigate legal challenges with empathy and expertise.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shift patterns available to suit your lifestyle.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
5 days in office: shift patterns listed below
Located in Manchester City
The company
My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today’s market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.
The Role
As a Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met.
Day to Day Responsibilities:
* Provide timely legal and financial information to clients adhering to set SLAs and KPIs
* Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
* Conduct research and engage in self-learning to enhance expertise in relevant areas
* Handle diverse client issues with empathy, especially those in distress
* Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law
* Uphold a standard of excellent customer service in all interactions
What You Bring to the Team:
* Proficiency in various legal and financial matters
* Capacity to prioritize tasks and work independently or collaboratively within a team
* Strong verbal and written communication skills
* Dedication to providing exceptional customer service and assisting individuals
* Open-minded, enthusiastic, and non-judgmental approach
* Comfortability with telephony and IT systems
Shift Patterns:
If successful for the role, you will need to select one of the following shift patterns:
Shift Pattern 1:
Shift Pattern 2:
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Legal Advisor employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Advisor
✨Tip Number 1
Familiarise yourself with the specific legal areas mentioned in the job description, such as Family Law and Commercial Law. This will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves managing calls and providing advice, being articulate and empathetic in your responses will set you apart from other candidates.
✨Tip Number 3
Research the company’s employee assistance programme and its impact on well-being. Showing that you understand their mission and values can make a strong impression during your discussions with them.
✨Tip Number 4
Be prepared to discuss how you handle stressful situations and provide examples of your customer service experience. This role requires empathy and the ability to support clients in distress, so showcasing these skills is crucial.
We think you need these skills to ace Legal Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Legal Advisor. Familiarise yourself with the types of legal and financial matters you will be dealing with, as well as the importance of providing emotional support to clients.
Tailor Your CV: Highlight your relevant experience in legal and financial matters on your CV. Emphasise your communication skills and any previous roles where you've provided customer service or support, especially in high-pressure situations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to handle diverse client issues with empathy.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Legal Advisor.
How to prepare for a job interview at Portfolio Group
✨Research the Company
Before your interview, take some time to understand the company’s mission and values. Familiarise yourself with their employee assistance programme and how it impacts the well-being of employees. This will help you align your answers with their goals.
✨Showcase Your Legal Knowledge
Be prepared to discuss various legal areas such as Family Law, Commercial Law, and Consumer Law. Highlight your proficiency in these areas during the interview, and provide examples of how you've applied this knowledge in previous roles.
✨Demonstrate Empathy
Since the role involves handling clients in distress, it's crucial to showcase your ability to empathise. Prepare examples of past experiences where you successfully managed sensitive situations, ensuring that you communicated effectively and compassionately.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle diverse client issues. Practice articulating your thought process and decision-making strategies clearly, as this will demonstrate your capability to manage real-life situations.
