At a Glance
- Tasks: Handle client calls, triage queries, and direct them to the right department.
- Company: Join a leading HR and employment law provider supporting over 35,000 businesses since 1983.
- Benefits: Enjoy 25 days holiday, free gym access, and a Christmas bonus among other perks.
- Why this job: Kickstart your career in a vibrant team with plenty of growth opportunities.
- Qualifications: Customer service skills, excellent communication, and a positive attitude are essential.
- Other info: Fast-paced role with a focus on teamwork and innovation.
The predicted salary is between 28800 - 43200 Β£ per year.
Are you looking for an entry level HR role into a global business? Have good customer service and admin skills? Want a role that will open doors to a variety of careers?
Portfolio are proud to be representing our client, the UK and Ireland's most trusted provider of employment law, HR and health & safety services, supporting over 35,000 businesses. Since they started in 1983, their range of services has expanded and includes HR advice, HR policy and documentation, training, health & safety, tax and payroll advice, in addition to wellbeing services including employee assistance programmes. They help business owners and employers focus on doing what they do best. They deliver exceptional service through expert advice and market leading services, keeping their clients compliant and away from employment tribunal and health & safety prosecutions. Today, the Group is a global operation with offices in the UK, Canada, Australia and New Zealand.
The HR Call Handler role is an integral part of our operation. You will be responsible for handling reception calls, triaging queries and directing clients to the appropriate department. In addition, you will be responsible for reviewing emails and client online requests to ensure they are directed to the relevant departments, ensuring that excellent customer service is delivered throughout our clients' journey.
You will also be responsible for the administrative function of the HR Advisory and Documentation department, liaising directly with colleagues within the teams and across other areas within the business. You will work closely with your Team Leader to deliver on departmental objectives through the development and roll out of key projects and initiatives to enhance service and facilitate the achievement of performance metrics across the department.
What will you bring to the team?
- An enthusiastic can-do attitude. The role is fast paced so you will need to be able to think on your feet.
- You will be liaising directly with our clients and dealing with internal stakeholders.
- We are a forward-thinking organisation continually looking to improve our services and client experience.
- A positive outlook. You will be joining a vibrant and collaborative team; teamwork is a must.
- We are a market leading HR and Employment Law Group; our reputation is paramount to the work we do.
What skills are we looking for?
- Customer service. We excel in customer service.
- Excellent communication skills, both written and verbal.
- Attention to detail.
- The ability to prioritise accordingly and multi-task.
Whatβs in it for you?
- 25 days holiday, plus the 8 bank holidays and an extra one for your birthday!
- Additional holidays, subject to conditions of service.
- Treats throughout the week β complimentary breakfast, fruit and Friday treats!
- Enhanced pension contributions, subject to conditions of service.
- Christmas Bonus, subject to conditions of service.
- Profit share, subject to T&Cβs.
- Enhanced sick pay scheme, subject to conditions of service.
- Life Assurance.
- Access to a 24/7 Employee Assistance Programme.
- Healthcare cash plan.
- Healthcare Insurance, subject to conditions of service.
- Perks and discount schemes.
- Free on-site gym (grand opening TBC).
- Cycle to work scheme.
- Rail, Train and Bus Season Ticket Loans.
- Plenty of progression opportunities through our dedicated Career Pathway Programmes.
HR Call Handler employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land HR Call Handler
β¨Tip Number 1
Familiarise yourself with the company's services and values. Understanding their approach to HR, employment law, and customer service will help you align your responses during the interview and demonstrate your enthusiasm for the role.
β¨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. You might want to simulate call handling scenarios with friends or family to improve your ability to think on your feet and triage queries effectively.
β¨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and your ability to maintain professionalism under pressure.
β¨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace HR Call Handler
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative skills. Use specific examples that demonstrate your ability to handle fast-paced environments and your attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the HR Call Handler role. Mention how your positive attitude and communication skills align with the company's values and mission.
Showcase Relevant Experience: If you have any previous experience in customer service or administration, be sure to include it. Even if it's from part-time jobs or internships, relevant experience can set you apart.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, as well as ensuring that your contact information is correct.
How to prepare for a job interview at Portfolio Group
β¨Show Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share examples of how you've successfully handled customer queries in the past. Highlight your ability to remain calm and professional under pressure.
β¨Demonstrate Organisational Skills
The HR Call Handler position is fast-paced, so it's crucial to showcase your organisational skills. Discuss any experience you have with managing multiple tasks or prioritising workloads effectively.
β¨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be ready to explain how you would handle a call from a client and direct them to the right department.
β¨Exhibit a Positive Attitude
A positive outlook is essential in a collaborative team environment. During the interview, convey your enthusiasm for the role and your willingness to contribute to a vibrant workplace culture.