Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage our online reputation by monitoring feedback and engaging with customers.
- Company: Join a dynamic team focused on building a trustworthy digital presence.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a vibrant culture that values communication and creativity.
- Qualifications: Experience in online reputation management and strong social media skills required.
- Other info: Ideal for those who thrive in fast-paced environments and love problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Description
We are seeking an experienced and talented Online Reputation Manager to join our team. As an Online Reputation Manager, you will be responsible for monitoring and managing our digital presence, ensuring a positive and trustworthy image for our company. You will play a crucial role in building and maintaining our brand reputation across various online platforms.
In this role, you will analyse online feedback, reviews, and comments on social media platforms and review sites. You will develop strategies to respond effectively to both positive and negative feedback, mitigating any potential damage to our reputation and promoting positive sentiment. You will work closely with our marketing and customer service teams to develop and implement reputation management initiatives.
The successful candidate will have a strong understanding of social media, online review platforms, and search engine optimization (SEO) techniques. You must be a skilled communicator with the ability to engage with customers and stakeholders effectively. A high level of professionalism and interpersonal skills is essential for this role.
Responsibilities
* Monitor online mentions and comments about our company and products
* Respond promptly to online feedback, addressing both positive and negative comments
* Develop and implement strategies to improve our online reputation
* Work closely with the marketing team to create engaging and positive content for our digital platforms
* Identify and engage with influencers and brand advocates to build a positive image
* Collaborate with the customer service team to address customer concerns and ensure a high level of customer satisfaction
* Analyse data and metrics to track and report on the success of reputation management initiatives
Requirements
* Experience with Trustpilot and Feefo
* Proven experience in online reputation management or related roles
* Strong understanding of social media platforms and online review sites
* Excellent written and verbal communication skills
* Proficient in SEO techniques and strategies
* Ability to analyse and interpret data and metrics
* Strong attention to detail and problem-solving skills
* Ability to multitask and prioritize effectively in a fast-paced environment
#J-18808-Ljbffr
Digital Manager employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Manager
✨Tip Number 1
Familiarise yourself with the latest trends in online reputation management. Follow industry leaders on social media and engage with their content to stay updated. This will not only enhance your knowledge but also show your passion for the field during interviews.
✨Tip Number 2
Network with professionals already working in digital management roles. Attend relevant webinars or local meetups to connect with others in the industry. Building these relationships can lead to valuable insights and potential referrals for job openings.
✨Tip Number 3
Showcase your skills by creating a personal project that demonstrates your ability to manage online reputations. This could be a blog or social media account where you actively engage with followers and respond to feedback, highlighting your expertise in real-time.
✨Tip Number 4
Prepare for interviews by practising responses to common questions related to online reputation management. Think of specific examples from your past experiences where you successfully handled feedback or improved a brand's image, as this will help you stand out.
We think you need these skills to ace Digital Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in online reputation management, social media, and SEO techniques. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: In your cover letter, express your passion for managing online reputations and how your background aligns with the company's goals. Mention any experience with platforms like Trustpilot and Feefo, as well as your ability to engage with customers effectively.
Showcase Your Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is free from errors and clearly conveys your ideas. Consider including a brief example of how you've successfully managed feedback in the past.
Highlight Analytical Abilities: Demonstrate your ability to analyse data and metrics by mentioning specific tools or methods you have used in previous roles. This will show that you can track and report on the success of reputation management initiatives effectively.
How to prepare for a job interview at Portfolio Group
✨Showcase Your Experience
Be prepared to discuss your previous roles in online reputation management. Highlight specific examples where you've successfully managed a brand's image, dealt with negative feedback, or improved online sentiment.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might be asked to respond to a mock negative review during the interview, so think about how you would handle it professionally.
✨Familiarise Yourself with Tools
Make sure you know how to use platforms like Trustpilot and Feefo, as well as any other relevant tools. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Understand SEO and Analytics
Brush up on your SEO knowledge and be ready to discuss how you can leverage data to improve online reputation. Be prepared to explain how you would analyse metrics to track the success of your initiatives.
