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- Tasks: Develop strategies to keep customers happy and loyal while resolving their concerns.
- Company: Join a leading Manchester company focused on exceptional customer service and satisfaction.
- Benefits: Enjoy a competitive salary, generous holidays, and ongoing training in a dynamic team.
- Why this job: Be part of a culture that values improvement, teamwork, and making a real impact.
- Qualifications: Experience in customer retention, strong communication skills, and a proactive mindset are essential.
- Other info: Clear career progression opportunities await you in this exciting role.
The predicted salary is between 23000 - 37000 £ per year.
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About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.
Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.
Key Responsibilities:
* Develop and execute retention strategies to reduce customer churn and increase loyalty.
* Book Appointment for Field based BDM’S
* Work closely with the sales and customer service teams to address and resolve customer concerns.
* Implement and manage retention campaigns, promotions, and initiatives.
* Monitor and report on retention metrics and performance, providing actionable insights.
* Train and support team members in effective retention techniques and customer relationship management.
* Engage with customers directly to understand their needs and provide tailored solutions.
* Continuously improve retention processes and customer touchpoints.
Qualifications:
* Proven experience in a customer retention or account management role.
* Strong analytical skills with the ability to interpret customer data and trends.
* Excellent communication and interpersonal skills.
* Ability to build and maintain strong customer relationships.
* Proactive problem-solving skills and a customer-focused mindset.
* Ability to work collaboratively across departments.
* Experience with CRM software and other customer management tools.
* Competitive base salary of £23,000 with an OTE of £37,000.
* Opportunity to work in a supportive and dynamic team environment.
* Comprehensive training and ongoing professional development.
* Clear path for career progression and growth within the company.
* Generous holiday allowance and additional company benefits.
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Customer Retentions employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retentions
✨Tip Number 1
Familiarise yourself with customer retention strategies and best practices. Understanding the latest trends in customer loyalty can help you demonstrate your knowledge during interviews and show how you can contribute to our team.
✨Tip Number 2
Network with professionals in the customer service and retention field. Engaging with others in the industry can provide valuable insights and potentially lead to referrals, which can be a great advantage when applying for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully retained customers in previous roles. Being able to share concrete experiences will highlight your skills and make you stand out as a candidate.
✨Tip Number 4
Research our company culture and values thoroughly. Understanding what we stand for will allow you to tailor your approach and demonstrate how you align with our mission during the interview process.
We think you need these skills to ace Customer Retentions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer retention or account management. Use specific examples that demonstrate your ability to reduce churn and enhance customer loyalty.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer satisfaction and your proactive approach to problem-solving. Mention how your skills align with the company's commitment to exceptional service.
Highlight Analytical Skills: Since the role requires strong analytical skills, include any experience you have with interpreting customer data and trends. Provide examples of how you've used data to inform retention strategies in the past.
Showcase Team Collaboration: Emphasise your ability to work collaboratively across departments. Share instances where you've successfully engaged with sales or customer service teams to resolve customer concerns and improve overall experience.
How to prepare for a job interview at Portfolio Group
✨Know Your Customer Retention Strategies
Familiarise yourself with various customer retention strategies and be ready to discuss how you would implement them. Think about specific examples from your past experience where you've successfully reduced churn or increased loyalty.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing how you interpret customer data and trends. Be ready to provide examples of how you've used data to inform your decisions in previous roles.
✨Emphasise Communication and Interpersonal Skills
Since the role involves working closely with different teams and engaging directly with customers, highlight your communication and interpersonal skills. Share examples of how you've built strong relationships and resolved conflicts in the past.
✨Be Proactive and Problem-Solving Oriented
During the interview, showcase your proactive approach to problem-solving. Discuss situations where you've identified customer needs or issues before they escalated and how you addressed them effectively.
