Case Management Administrator

Case Management Administrator, Manchester

Client:

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

4b2e8bb2fcbc

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

Job Description:

This is a career-defining opportunity for an exceptional professional to join a leading service-led organization, the industry-leading EAP and OH provider. Supporting over 80,000 organizations and 13 million lives across the UK & Ireland, the company has a strong track record of growth.

The Role:

You will be an administrative expert, focused on maintaining high professionalism while working behind the scenes of a clinical operation. Your responsibilities include managing counselling cases efficiently, ensuring compliance within the external affiliate network, and monitoring the matching process to provide guidance on company procedures. The organization offers a clear career progression plan and support to help you achieve your goals.

Day-to-Day Responsibilities:

• Ensure all counselling cases are matched within 24 working hours and session confirmations received within 12 hours.
• Monitor, mentor, and ensure the affiliate network adheres to clinical governance and embraces workplace counselling.
• Maintain accurate records for affiliate network counsellors and update system maps and databases as needed.
• Monitor risk cases in line with risk policy.
• Process and manage additional session requests, liaising with counsellors and employers to ensure timely completion.
• Support other projects as required.
• Adhere to all individual and team KPIs daily, weekly, and monthly.
• Maintain confidentiality and discretion with sensitive information.
• Handle departmental inquiries and answer calls as needed.

What You Bring:

• Excellent communication and customer service skills.
• Self-sufficient, innovative, and driven, capable of working independently or in a team.
• Proficiency in MS Office applications.
• Experience in data entry, scheduling, and diary management (desired but not essential).
• Proven track record of meeting KPIs and targets, with a desire to foster the same in others.
• Ability to engage clients, colleagues, and management via various communication channels.

Benefits:

• 25 days’ holiday plus bank holidays.
• Day off on your birthday.
• Holiday increases after 2 and 5 years of service.
• Contractual sick pay.
• Private medical insurance after 5 years.
• Pension plan and life insurance.
• Increased pension contributions after 5 and 7 years.
• Holiday season bonus after 3 years.
• Profit share scheme, season ticket loan, cycle to work scheme.
• Access to Employee Assistance Programme.
• Free Monday breakfast and social events with free food and drinks.
• Company incentives and discount schemes.

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