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- Tasks: Provide first-line support and resolve customer queries efficiently.
- Company: Join a vibrant, market-leading software company in Manchester.
- Benefits: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and helping others.
- Qualifications: Customer service skills and a passion for technology are essential.
- Other info: EU work permit required; great opportunity for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
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Client:
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0db620453db6
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Posted On: 21st August 2024
Are you tech savvy and customer focused?
Do you have good customer service and problem-solving ability?
Want to work for a vibrant, market leading software company?
#J-18808-Ljbffr
1st Line Software Service desk Analyst employer: Portfolio Group
Contact Detail:
Portfolio Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Software Service desk Analyst
✨Tip Number 1
Familiarise yourself with common software issues and troubleshooting techniques. Being able to demonstrate your knowledge in resolving typical problems during the interview will show that you're ready for the role.
✨Tip Number 2
Brush up on your customer service skills. Prepare examples of how you've successfully handled difficult customer interactions in the past, as this will highlight your ability to remain calm and effective under pressure.
✨Tip Number 3
Research our company culture and values. Understanding what makes us unique will help you align your answers with our expectations and demonstrate your enthusiasm for joining our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the role and the company, which can help you tailor your approach during the application process.
We think you need these skills to ace 1st Line Software Service desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the 1st Line Software Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or technical support experience. Use specific examples to demonstrate your problem-solving abilities and how you've successfully assisted customers in the past.
Showcase Your Skills: Make sure to mention any relevant technical skills, such as familiarity with software troubleshooting, ticketing systems, or customer relationship management tools. This will help you stand out as a candidate who is ready to hit the ground running.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Explain why you want to work for this vibrant software company and how your skills can contribute to their success.
How to prepare for a job interview at Portfolio Group
✨Show Your Tech Savvy Side
Make sure to highlight your technical skills during the interview. Be prepared to discuss any relevant software or tools you’ve used, and demonstrate your ability to troubleshoot common issues.
✨Emphasise Customer Service Skills
Since the role is customer-focused, share examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical problem-solving questions. Practice articulating your thought process clearly, as this will showcase your analytical skills and ability to think on your feet.
✨Research the Company Culture
Familiarise yourself with the company’s values and culture. This will help you tailor your answers to align with what they’re looking for in a candidate, showing that you’re a good fit for their team.
