Head Of Credit

Head of Credit Control – £45,000

Portfolio Credit Control are currently partnered with a well-established professional services business who are seeking a track proven Head of Credit Control to join the team. This is an excellent opportunity to advance your career while supporting a diverse range of clients. The business is ever-growing, and this hire is key in driving the Credit function. As well as longevity and stability this role offers the opportunity to really take the lead on process improvements and implementations.

Responsibilities

1. Ensure application of and adherence to the Credit Control policy reporting any non-compliance events immediately.
2. Communicate clear team objectives, individual goals and SLAs and take full accountability for the delivery of same.
3. Ensure daily productivity – Inbound/Outbound calls/ Processed Onguard call tasks, email volumes and talk-time, are all maintained at the expected level for each team member and take appropriate action when not being met.
4. Explain deviations from targets including but not limited to:

1. Movements in Aged Debtors profile
2. Activity Stats (call volume, call time, email queue)
3. Collections
4. Mid-term client write-off figures

Role Metrics

1. Accountability for the overall performance of a team, including management of attendance and punctuality.
2. Adherence to individual and team Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders.
3. Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound/Inbound/ call-time targets, Debtor Days, Collection Efficiencies, Aged Debt movements and Written-off client numbers.

INDCC
49434BR

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