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For Companies At a Glance
- Tasks: Engage with clients, address queries, and process payments while maintaining detailed records.
- Company: Join a reputable, globally recognised business located in the heart of Manchester.
- Benefits: Competitive salary of £24-26k, dynamic work environment, and opportunities for growth.
- Why this job: Be part of a team that values excellence in service and financial health.
- Qualifications: At least two years in customer service or account collection with strong negotiation skills.
- Other info: This role is office-based, requiring a motivated individual ready to excel.
The predicted salary is between 24000 - 26000 £ per year.
Portfolio Credit Control are currently partnered with a reputable and globally recognised business based in the heart of Manchester. If you are a dedicated, driven and ambitious individual we have the role for you!
Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Customer Service Advisor to join our client's head office in Manchester.
Why This Role?You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.
What We're Looking For:- A confident and positive individual who thrives in a fast-paced environment
- At least two years of experience in customer service or account collection
- Exceptional negotiation skills and a pragmatic approach to problem-solving
- Engage with clients about their overdue accounts
- Address payment and service queries, mainly over the phone
- Deliver "Super Service" in every interaction, maintaining detailed records
- Process debit/credit card payments efficiently
- Collaborate with the team to streamline client accounts and internal processes
- Handle account adjustments and provide comprehensive case histories when necessary
- Meet and exceed cash collection and outbound call targets
- Ensure timely and accurate completion of credit control tasks
- Maintain high levels of attendance and punctuality
If you are ready to rise to the challenge and excel in a role that values excellence in service and financial acumen, apply now and join our dedicated team!
Customer Services/Credit Control employer: Portfolio Credit Control
Contact Detail:
Portfolio Credit Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services/Credit Control
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the organisation will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your negotiation skills. Since the role involves addressing overdue accounts, being able to effectively negotiate payment plans or solutions will be crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Prepare examples from your past experience that showcase your problem-solving abilities. Think of specific situations where you successfully resolved customer issues or improved processes, as these will highlight your suitability for the role.
✨Tip Number 4
Practice your communication skills, especially over the phone. Since the role requires engaging with clients primarily via phone, ensure you can convey information clearly and maintain a positive tone, even in challenging conversations.
We think you need these skills to ace Customer Services/Credit Control
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, such as negotiation and problem-solving. Use specific examples to demonstrate how you've excelled in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention your experience in credit control or account collection, and explain why you're a great fit for the role.
Highlight Relevant Skills: In your application, emphasise your communication skills and your ability to handle queries effectively. Mention any experience you have with cash collections and how you've successfully managed overdue accounts in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Portfolio Credit Control
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your ability to engage with clients effectively. Use examples from your past experiences where you successfully resolved issues or handled difficult conversations.
✨Highlight Your Problem-Solving Abilities
This role requires a pragmatic approach to problem-solving. Think of specific instances where you've tackled challenges in customer service or credit control. Share how you identified the problem, the steps you took to resolve it, and the positive outcome.
✨Prepare for Role-Play Scenarios
You might be asked to participate in role-play during the interview to assess your negotiation skills. Practice common scenarios related to overdue accounts and think about how you would handle them while maintaining a positive client relationship.
✨Demonstrate Your Team Collaboration Skills
Collaboration is essential in this role. Be ready to discuss how you've worked with others to streamline processes or improve service delivery. Highlight any experience you have in team settings and how it contributed to achieving targets.
