At a Glance
- Tasks: Deliver first-time fixes and enhance customer satisfaction in a hands-on role.
- Company: Established manufacturer of bespoke timber and aluminium-clad windows and doors.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Opportunity for travel across Southern England with a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and a clean driving licence required.
The predicted salary is between 30000 - 36000 £ per year.
Location: Oxfordshire
Our client is a long-established manufacturer of bespoke timber and aluminium-clad timber windows and doors, with offices across the UK. The business combines traditional craftsmanship with modern performance standards, providing high-quality products for domestic and commercial applications. It has an established reputation for quality, durability and customer service.
Working as a one-man team, the main purpose of this role is to deliver where possible, a first time fix solution in order to manage the customers’ expectations, whilst reducing ongoing costs to the business. This role involves direct contact with the customer.
Accountabilities/Typical Duties:
- Identify issues and formulate resolutions (specifically root cause and first time fixes).
- Resolve any quality or warranty issues with items supplied either to the end user or an installer.
- Clearly explain the cause of the problem and the remedial actions to the customer.
- Ensure regular progress updates and accurate information is provided to the After Sales Manager, liaising as necessary with other Company team members to ensure that relevant product information is shared.
- Promote the Company through a smart, polite and courteous approach.
- Continuously strive to add value to the overall customer experience, seeking to achieve the highest levels of customer satisfaction at all times.
- Adhere to and promote all company policies and procedures, including those relating to HR, Finance and health and safety.
- Carry out regular vehicle checks to ensure Company vehicles remain legal, maintained and clean.
- Undertake such duties as may be required commensurate with the level of responsibility and nature of the job, in discussion with your Line Manager.
- Ensure the maintenance of confidentiality and professionalism at all times.
- Certain amount of administration work will be required in maintaining your own expenses and updating of warranty reports.
- Continually strive to improve and develop business performance.
- Perform other duties as assigned.
Qualification, Knowledge, and Experience:
- Excellent product knowledge required.
- Clean driving licence.
- Previous fenestration experience is desirable.
- Excellent verbal and written communication skills.
- Experience of a similar role desirable but not essential.
Skills and Aptitude:
- Painting skill preferable for carrying out minor repairs.
- Ability to time manage own and other work.
- Work independently and as part of a team.
- Excellent communication skills with the focus on delivering the highest standards of customer satisfaction.
- Excellent planning and organizational skills with the ability to prioritize workload.
- Ability to work with minimum supervision to complete tasks.
- A good team player capable of delivering excellent results under pressure and to strict deadlines.
- A positive ‘can do’ enthusiastic attitude towards addressing the technical challenges facing our client and our clients.
- Ability to undertake repetitive tasks with patience and care.
- Ability to follow written and verbal instructions.
Special Requirements:
- Flexibility to work beyond “normal hours” to satisfy the customer.
- Flexibility required to stay away overnight is an absolute must, this could be as much as a week at a time.
- Area to be covered is Southern England.
- Physically capable of carrying out a demanding hands-on role.
Site Service Engineer in Witney employer: Porterhouse Recruitment
Join a well-established manufacturer in the fenestration industry as an Aftersales Administrator in Watford, where you will thrive in a supportive team environment dedicated to delivering exceptional customer service. With competitive salary offerings and a Monday to Friday work schedule, this role not only provides a chance to utilise your technical expertise but also offers opportunities for professional growth within a dynamic and collaborative workplace. Experience the satisfaction of resolving customer issues efficiently while being part of a company that values its employees and fosters a culture of excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Site Service Engineer in Witney
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Porterhouse Recruitment, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Site Service Engineer in Witney
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Porterhouse Recruitment specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Porterhouse Recruitment
✨Know Your Manufacturing Processes
Before you walk into the interview with Porterhouse Recruitment, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Porterhouse Recruitment value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
