At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order deliveries.
- Company: Established manufacturer in the window and door industry with a supportive culture.
- Benefits: Stable full-time role, training opportunities, and a friendly work environment.
- Other info: Great chance to grow within a thriving manufacturing business.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous admin experience and strong communication skills are a must.
The predicted salary is between 25000 - 30000 £ per year.
Our client is a well-established manufacturer and supplier within the window, door and glazing industry, producing high-quality PVCu and aluminium products for trade customers across the UK. They are looking to recruit an organised and customer-focused Office Administrator to support their Aftersales and Despatch departments. This is a varied role where you will act as a key point of contact for customers while ensuring deliveries, documentation and aftersales enquiries are managed efficiently. Working closely with production, warehouse, transport and customer service teams, you will play an important part in ensuring products are delivered on time and customers receive an exceptional level of service throughout the order journey. The business manufactures bespoke window and door products for both domestic and commercial projects, making accuracy, organisation and communication essential.
Key Responsibilities
- Act as the first point of contact for aftersales, delivery and despatch enquiries by telephone and email.
- Log and coordinate warranty claims, remedial works and service requests.
- Investigate and resolve delivery issues with transport providers and internal departments.
- Prepare, check and issue delivery notes, despatch paperwork and transport documentation.
- Maintain compliance documentation and ensure records are audit-ready.
- Liaise with production, warehouse and sales teams to ensure orders are complete before despatch.
- Monitor outstanding aftersales cases through to completion.
- Maintain accurate customer records, order histories and tracking information.
- Coordinate deliveries, collections and service visits.
- Update internal systems with order progress, delivery information and customer communications.
- Assist customers with order updates, delivery schedules and product-related enquiries.
- Work closely with manufacturing and logistics teams to ensure customer expectations are met.
- Produce reports and maintain filing systems and databases.
- Support continuous improvements across administration and customer service processes.
- Provide general administrative support to the wider operations team as required.
- Ensure all documentation is completed accurately and filed correctly.
- Comply with company procedures relating to quality, health & safety and data protection.
About You
We are looking for someone who is highly organised, proactive and enjoys working in a busy manufacturing environment. You will ideally have:
- Previous administration experience within manufacturing, logistics, construction or the window and door industry.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- High attention to detail and accuracy.
- Experience handling technical or compliance documentation.
- Good knowledge of Microsoft Office.
- Experience using ERP, order processing or business management systems.
- The ability to prioritise a busy workload and meet deadlines.
- A positive, team-oriented attitude with a willingness to learn.
- Confidence communicating with customers, suppliers and internal departments.
- A full UK driving licence is advantageous.
What's on Offer
- Stable, full-time position.
- Friendly and supportive working environment.
- Varied role with genuine responsibility.
- Opportunity to develop within a growing manufacturing business.
- Training and ongoing support.
Aftersales/customer service administrator in West Bromwich employer: Porterhouse Recruitment
Join a well-established manufacturer in the window, door, and glazing industry, where you will thrive in a friendly and supportive working environment. As an Office Administrator for Aftersales and Despatch in West Bromwich, you will enjoy a stable full-time position with opportunities for personal and professional growth, while playing a vital role in ensuring exceptional customer service and efficient operations. With ongoing training and a focus on teamwork, this is an excellent opportunity for those looking to make a meaningful impact in a dynamic manufacturing setting.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales/customer service administrator in West Bromwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Porterhouse Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Porterhouse Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales/customer service administrator in West Bromwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Porterhouse Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Porterhouse Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Porterhouse Recruitment!
How to prepare for a job interview at Porterhouse Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
