At a Glance
- Tasks: Process customer orders and manage records in a dynamic office environment.
- Company: A growing home improvement business with a friendly atmosphere.
- Benefits: Competitive salary and long-term stability in your career.
- Other info: Great opportunity for career growth in the home improvement sector.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in administration and strong IT skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are currently seeking an experienced Order Processor / Administrator to join a busy and growing home improvement business specialising in windows, doors, conservatories and associated products. This is a varied office-based role that would suit someone with strong administration skills, excellent attention to detail and previous experience within the fenestration, construction or home improvement sectors.
Key Responsibilities
- Processing customer orders accurately and efficiently using the company's CRM system.
- Managing and updating customer records and order information.
- Handling customer enquiries via telephone and email.
- Providing support to installation teams and responding to fitter queries.
- Liaising with internal departments to ensure smooth order progression.
- Producing and distributing reports as required.
- Monitoring order status and updating customers on progress.
- Answering incoming calls and directing them to the appropriate department.
- Assisting with scheduling and general office administration duties.
- Maintaining accurate records and documentation.
- Supporting management with ad hoc administrative tasks.
Requirements
- Previous administration and order processing experience.
- Strong IT skills and confidence using CRM systems.
- Excellent communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Ability to prioritise workloads in a fast-paced environment.
- Professional and customer-focused approach.
- Experience within the window, door, glazing or home improvement sector would be highly advantageous.
The Ideal Candidate
- Experience using AdminBase, Business Micros or similar industry software would be beneficial.
- Comfortable dealing with customers, surveyors, fitters and suppliers.
- Proactive and able to work independently.
- Positive attitude and strong team player.
This is an excellent opportunity to join a well-established business offering long-term stability and a friendly working environment.
Admin / Order Processor in Sutton employer: Porterhouse Recruitment
Join a thriving home improvement business in Surrey, where your skills as an Order Processor / Administrator will be valued in a supportive and dynamic environment. We offer competitive salaries, opportunities for professional growth, and a friendly workplace culture that prioritises teamwork and customer satisfaction. With a focus on long-term stability, this role provides a chance to make a meaningful impact while enjoying the benefits of working in a well-established company within the fenestration sector.
StudySmarter Expert Advice🤫
We think this is how you could land Admin / Order Processor in Sutton
✨Tip Number 1
Network like a pro! Reach out to people in the home improvement sector, especially those who work with windows and doors. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get an interview, be ready to discuss your previous admin and order processing experience. Use specific examples to demonstrate how you've handled customer enquiries or managed records efficiently.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t hesitate to apply. Tailor your approach to highlight your attention to detail and organisational skills, which are key for this role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them why you're the perfect fit for their team.
We think you need these skills to ace Admin / Order Processor in Sutton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous administration and order processing experience. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your attention to detail and IT skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Order Processor role. Mention any relevant experience in the fenestration or home improvement sectors, and let us know how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves handling customer enquiries and liaising with various departments, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our friendly team!
How to prepare for a job interview at Porterhouse Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services, especially in the home improvement sector. Brush up on your knowledge of windows, doors, and conservatories, as this will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Prepare to discuss your previous administration and order processing experience in detail. Think of specific examples where you’ve successfully managed customer orders or handled enquiries. This will demonstrate your strong IT skills and attention to detail, which are crucial for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and order processing. Consider how you would handle a difficult customer or a tight deadline. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the CRM system they use. This shows that you’re not only interested in the job but also keen to understand how you can fit into their team.
