Site Service Engineer

JOB DESCRIPTION Job Title: Site Services Engineer Location: Cambridgeshire Our client is a long-established manufacturer of bespoke timber and aluminium-clad timber windows and doors, with offices across the UK. The business combines traditional craftsmanship with modern performance standards, providing high-quality products for domestic and commercial applications. It has an established reputation for quality, durability and customer service. Working as a one-man team, the main purpose of this role is to deliver where possible, a first time fix solution in order to manage the customers’ expectations, whilst reducing ongoing costs to the business. This role involves direct contact with the customer. Accountabilities/Typical Duties: Identify issues and formulate resolutions (specifically root cause and first time fixes). Resolve any quality or warranty issues with items supplied either to the end user or an installer. Clearly explain the cause of the problem and the remedial actions to the customer. Ensure regular progress updates and accurate information is provided to the After Sales Manager, liaising as necessary with other Company team members to ensure that relevant product information is shared. Promote the Company through a smart, polite and courteous approach. Continuously strive to add value to the overall customer experience, seeking to achieve the highest levels of customer satisfaction at all times. Adhere to and promote all company policies and procedures, including those relating to HR, Finance and health and safety. Carry out regular vehicle checks to ensure Company vehicles remain legal, maintained and clean Undertake such duties as may be required commensurate with the level of responsibility and nature of the job, in discussion with your Line Manager. Ensure the maintenance of confidentiality and professionalism at all times. Certain amount of administration work will be required in maintaining your own expenses and updating of warranty reports. Continually strive to improve and develop business performance. Perform other duties as assigned. Qualification, Knowledge, and Experience: Excellent product knowledge required. Clean driving licence Previous fenestration experience is desirable. Excellent verbal and written communication skills. Experience of a similar role desirable but not essential. Skills and Aptitude: Painting skill preferable for carrying out minor repairs. Ability to time manage own and other work. Work independently and as part of a team. Excellent communication skills with the focus on delivering the highest standards of customer satisfaction. Excellent planning and organizational skills with the ability to prioritize workload. Ability to work with minimum supervision to complete tasks. A good team player capable of delivering excellent results under pressure and to strict deadlines. A positive ‘can do’ enthusiastic attitude towards addressing the technical challenges facing our client and our clients. Ability to undertake repetitive tasks with patience and care. Ability to follow written and verbal instructions. Special Requirements: Flexibility to work beyond “normal hours” to satisfy the customer. Flexibility required to stay away overnight is an absolute must, this could be as much as a week at a time. Area to be covered is Southern England. Physically capable of carrying out a demanding hands-on role. #J-18808-Ljbffr