At a Glance
- Tasks: Create accurate glass quotations and support customer inquiries with speedy responses.
- Company: Dynamic glass solutions provider in Greater London.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Be part of a collaborative team focused on customer satisfaction and continuous improvement.
- Why this job: Join a fast-paced role where your attention to detail makes a real difference.
- Qualifications: Experience in estimating and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
The Glass Estimator plays a key role in delivering accurate and timely quotations for glass and glass-related products, typically within a 24-hour turnaround where possible. The role requires strong industry knowledge, attention to detail, and the ability to work closely with internal departments, management, and customers to produce competitive, profitable estimates. This position also supports continuous improvement within the estimating function and contributes to maintaining high levels of customer service and retention through accurate pricing, responsiveness, and proactive communication.
Principal Accountabilities
- Process customer enquiries and orders via email, telephone, and in person using Glass Office, ensuring responses are provided within 24 hours where practicable.
- Review project specifications, architectural drawings, and supporting documentation to produce accurate cost estimates.
- Prepare detailed and competitive quotations that meet both company margin targets and customer requirements.
- Communicate with customers to clarify specifications, resolve queries, and explain cost breakdowns where required.
- Chase outstanding quotations daily and update Glass Office with relevant feedback and status information.
- Manage back orders on a weekly basis, including investigation of uninvoiced orders and resolution of missing documentation such as collection or delivery notes.
- Liaise with production teams to ensure accurate order fulfilment and timely delivery schedules.
- Maintain up-to-date product knowledge and apply an upselling approach where appropriate.
- Manage a portfolio of key account customers, providing responsive support, including urgent order handling and complaint resolution.
- Follow up on customer complaints to ensure satisfactory resolution and maintain strong client relationships.
- Proactively contact customers to check satisfaction levels and identify opportunities for ongoing support or additional pricing requirements.
- Prioritise urgent quotation requests to ensure fast turnaround times and meet customer expectations.
- Dedicate regular weekly time to key account follow-ups, including pricing reviews and identifying new project opportunities.
- Communicate effectively with key account management regarding customer issues, complaints, and escalations.
- Provide daily support for incoming assistance requests during operational hours (7am–4pm).
Knowledge & Experience
- Strong communication and interpersonal skills.
- Highly motivated with a strong focus on accuracy and deadlines.
- Excellent customer service capability with a solutions-focused approach.
- Proven experience in estimating within the glass or construction industry.
- Strong organisational and multitasking abilities.
- Effective team player with a high level of commitment.
- Awareness of data protection and confidentiality requirements.
- Understanding of health and safety principles.
- Ability to read and interpret architectural drawings and construction documentation.
Glass Estimator employer: Porterhouse Recruitment
As a Glass Estimator in Greater London, you will thrive in a dynamic work environment that values accuracy, customer service, and teamwork. Our company fosters a culture of continuous improvement and offers ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful projects. With a commitment to employee satisfaction and a focus on maintaining strong client relationships, we provide a supportive atmosphere where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Glass Estimator
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant groups. You never know who might have the inside scoop on a Glass Estimator role or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio showcasing your estimating work, including any successful projects you've been involved in. This will help you stand out and demonstrate your expertise in the glass industry.
✨Tip Number 3
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your experience aligns with their needs. Highlight your attention to detail and customer service skills – they’re key for a Glass Estimator!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Glass Estimator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Glass Estimator role. Highlight your experience in estimating, especially within the glass or construction industry, and showcase your attention to detail and customer service skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that demonstrate your ability to produce accurate cost estimates and manage customer relationships effectively.
Showcase Your Communication Skills:Since this role involves a lot of communication with customers and internal teams, make sure to highlight your strong communication and interpersonal skills in your application. We want to see how you can clarify specifications and resolve queries!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Porterhouse Recruitment
✨Know Your Glass
Make sure you brush up on your knowledge of glass products and the estimating process. Familiarise yourself with common industry terms and practices, as well as any recent trends in the glass or construction industry. This will help you speak confidently about your expertise during the interview.
✨Showcase Your Attention to Detail
Since the role requires accuracy in quotations, be prepared to discuss examples from your past work where your attention to detail made a difference. Bring along any relevant documents or estimates you've worked on to demonstrate your skills and how you ensure precision in your work.
✨Practice Your Communication Skills
As a Glass Estimator, you'll need to communicate effectively with customers and internal teams. Prepare for the interview by practising how you would explain complex cost breakdowns or resolve customer queries. Role-playing with a friend can help you feel more comfortable and articulate.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company's estimating processes, team dynamics, or how they handle customer complaints. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
