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- Tasks: Engage with high-value customers and provide tailored fashion recommendations.
- Company: Join NET-A-PORTER, the leading luxury fashion retailer.
- Benefits: Enjoy a competitive salary, commission, staff discounts, and private healthcare.
- Why this job: Be part of a fun team while making a real impact in luxury fashion.
- Qualifications: 2+ years in customer-facing sales, preferably in luxury fashion.
- Other info: Diverse workplace that values your unique background and perspective.
The predicted salary is between 36000 - 60000 £ per year.
NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands to the most exceptional assortment of fine watches and precious jewelry. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
Location
Westfield Shepherds Bush
Reporting Into
Personal Shopping Assistant Manager
Compensation
- Basic monthly salary plus an attractive commission scheme with NO CAP
- A pension that both you and the company contribute too
- Our famous staff discount
- Private healthcare for you and your family
- Flexible working
- A chance to be part of a fun and caring team that support each other
Responsibilities
- Proactively target, engage, and build lasting relationships with high-value customers across the INTL region.
- Profile customers individually by analysing their shopping patterns, preferences, and lifestyle insights.
- Provide tailored styling and product recommendations through deep knowledge of fashion trends and collections.
- Identify, prioritise, and manage sales leads effectively to maximise conversion opportunities.
- Increase client spend and loyalty by understanding customer needs and delivering a personalised experience.
- Conduct one-on-one client appointments and ensure prompt follow-up after events and partnerships.
- Drive acquisition of new high-value clients and optimise every opportunity to grow the customer base.
- Achieve monthly and annual sales targets and KPIs while maintaining strong awareness of global fashion trends.
- Collaborate with internal teams to share customer insights, inform strategy, and support client relations and marketing initiatives.
Qualifications
- 2+ years of experience in customer-facing sales roles, preferably in luxury fashion and with Personal Shopping experience
- Proven experience within a sales target driven environment, achieving personal sales goals
- Excellent communication, customer service and inter-personal skills, with confidence to network and build genuine relationships with customers
- Strong commercial awareness in luxury fashion
- An eye for detail and good organisational skills is essential
- Fluent in spoken and written English
- Results driven and motivated attitude
- Computer literate (usage of CRM systems and proficiency in Microsoft Office, such as Outlook and Excel)
EEO Statement
LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognise and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, colour, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
How to Apply
If you are passionate, committed and thrive in a collaborative and fast-paced environment, please apply with a CV.
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Personal Shopper @NET-A-Porter employer: Porter Magazine Ltd
Contact Detail:
Porter Magazine Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopper @NET-A-Porter
✨Tip Number 1
Get to know NET-A-PORTER inside out! Familiarise yourself with their product offerings, especially the NET SUSTAIN platform. This will help you engage with customers and show that you’re genuinely interested in the brand.
✨Tip Number 2
Network like a pro! Attend fashion events or join online communities where you can meet potential clients. Building relationships is key, so don’t be shy about reaching out and making connections.
✨Tip Number 3
Practice your styling skills! Create looks using items from NET-A-PORTER’s collection and share them on social media. This not only showcases your fashion sense but also demonstrates your ability to provide tailored recommendations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of luxury fashion.
We think you need these skills to ace Personal Shopper @NET-A-Porter
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Mention specific trends or designers you admire and how they inspire your personal style. This will show us that you're not just looking for a job, but that you're genuinely excited about the industry.
Tailor Your CV to the Role: Make sure your CV highlights relevant experience in luxury retail and personal shopping. Use keywords from the job description to demonstrate that you understand what we're looking for. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for NET-A-PORTER. Share stories of how you've built relationships with clients or exceeded sales targets in the past. Make it personal and engaging – we want to get to know you!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us that you're serious about joining our team at NET-A-PORTER.
How to prepare for a job interview at Porter Magazine Ltd
✨Know Your Fashion
Brush up on the latest fashion trends and collections, especially those relevant to NET-A-PORTER. Being able to discuss current styles and how they relate to customer preferences will show your passion and expertise in luxury fashion.
✨Personalise Your Approach
Prepare to demonstrate how you would tailor your recommendations to individual clients. Think of examples from your past experience where you successfully built relationships and provided personalised service that increased client loyalty.
✨Showcase Your Sales Savvy
Be ready to discuss your previous sales achievements and how you met or exceeded targets. Use specific metrics to illustrate your success, as this will highlight your results-driven attitude and commercial awareness.
✨Engage with Enthusiasm
During the interview, convey your excitement about the role and the brand. Show that you understand the importance of building genuine relationships with customers and how that aligns with NET-A-PORTER's values, especially regarding sustainability and community.