At a Glance
- Tasks: Manage complaints processes and ensure compliance with effective client communications.
- Company: Porter Dodson is a reputable firm seeking to enhance their Risk and Compliance team.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working arrangements.
- Other info: The role is part-time and permanent, focusing on client care.
- Why this job: This role offers remote work flexibility with occasional office attendance in Taunton.
- Qualifications: A legal background with at least 2 years’ PQE is essential for this position.
The predicted salary is between 35000 - 45000 £ per year.
Porter Dodson is seeking a Claims and Complaints Manager to join their Risk and Compliance team in a part-time, permanent role. The position offers a remote working option with occasional office attendance in Taunton.
The successful candidate will manage complaints, ensuring compliance and effective communications with clients. A legal background with at least 2 years’ PQE is required, along with strong client care and communication skills.
The role includes managing complaints processes and supporting the Legal Ombudsman interaction.
Competitive benefits include 25 days holiday, private healthcare, and flexible working arrangements.
Remote Claims & Complaints Manager - Client Care employer: Porter Dodson
Porter Dodson, located in Taunton, offers competitive benefits like private healthcare and 25 days holiday. Join a dedicated Risk and Compliance team committed to excellent client care.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Claims & Complaints Manager - Client Care
✨Leverage Your Local Law Community
Get involved with local legal societies or student law associations; they often have great networking events and workshops. It’s a brilliant way to meet practising lawyers and potentially get referred for part-time roles at firms like Porter Dodson.
✨Showcase Your Skills with Mock Trials
Participate in mock trial competitions or legal clinics while studying. This not only sharpens your skills but also gives you practical experiences to talk about in interviews—perfect for a part-time role in law!
✨Tap Into Internship Networks
Make use of university career services to find internships or part-time opportunities. Many law firms source talent directly from student pools, so getting your foot in the door can lead to a longer-term position at a place like Porter Dodson!
✨Apply Directly on Our Website
Don’t forget to check out Porter Dodson’s careers page for specific listings. Applying directly can often give you an edge—plus, we appreciate candidates who show interest in our firm specifically!
We think you need these skills to ace Remote Claims & Complaints Manager - Client Care
Some tips for your application 🫡
Highlight Relevant Law Experience:When applying for this part-time role, make sure to focus on any legal internships, placements, or volunteer work you've done. Even if it’s just shadowing a lawyer, let us know how these experiences shaped your understanding of law and legal services. Every bit counts and shows your commitment to the field!
Use Clear Legal Terminology:Since you’re applying for a position in law services, it’s important to use appropriate legal terminology in your CV and cover letter. This will not only demonstrate your knowledge but also show us that you’re comfortable with the language of the profession. Avoid jargon overload, though; clarity is key!
Show Your Availability:As this is a part-time position, don’t forget to clearly state your availability in your application. Let us know what days and hours you’re free to work, and make it easy for us to see how you’d fit into our team. The more specific, the better!
Tailor Your Cover Letter Just For Us:Your cover letter is a chance to shine! Make it personal and tailored specifically to our role at Porter Dodson. Talk about why you’re interested in legal services and how your experiences align with what we do. A sprinkle of passion goes a long way!
How to prepare for a job interview at Porter Dodson
✨Show Off Your Legal Knowledge
Brush up on key legal concepts and current events in the legal realm that may affect your role. Be ready to discuss any relevant case studies or examples, as this demonstrates your engagement with the law beyond just theoretical knowledge.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you might be assessed on how you'd handle specific legal situations. Think about practical examples from your studies or previous experiences that highlight your problem-solving skills and ethical considerations.
✨Balance Your Expertise with Flexibility
As this is a part-time role, be prepared to discuss your time management skills and how you can juggle work with your studies or other commitments. Employers will want to see how you can contribute effectively while maintaining a flexible schedule.
✨Highlight Your Commitment to Continuous Learning
Conveying your dedication to ongoing education in the legal field gives a strong impression. Mention any additional courses, certifications, or workshops you've pursued that enhance your legal expertise, showing your motivation for growth in your career.
